Christina Gauci-Gazio
New York ,NY
Summary
Proven Server with a track record of enhancing customer satisfaction and increasing sales, notably at The Cheesecake Factory. Skilled in suggestive selling and guest engagement, adept at food safety practices. Excelled in building warm customer relationships and ensuring order accuracy, contributing to a positive dining experience and repeat business. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Souvlaki Spot
06.2024 - Current
- Delivered friendly and efficient service, specializing in Greek cuisine, while managing both dine-in and take-out orders.
- Effectively balanced 8 tables in fast-paced environment, ensuring timely and accurate order fulfillment.
- Provided detailed menu explanations, upselling popular dishes and beverages to enhance customer experience.
- Maintained cleanliness and organization of dining area, meeting health and safety standards.
- Demonstrated excellent customer interaction, contributing to welcoming and hospitable dining atmosphere.
Server
Marinara Restaurant
11.2023 - 07.2024
- Provided attentive, top-quality service in family-style Italian restaurant, catering to both small and large groups.
- Managed 9 table section shifts multitasking under pressure, ensuring smooth communication between kitchen staff and guests.
- Assisted with menu guidance and upselling, enhancing dining experience for guests.
- Maintained high standards of cleanliness and presentation, in line with expectations of upscale dining environment.
- Worked under pressure during peak hours, demonstrating strong teamwork and problem-solving skills to ensure guest satisfaction.
Server
The Pizza Place
06.2023 - 11.2023
- Delivered personalized customer service, managing both dine-in and take-out orders with efficiency and accuracy.
- Managed around 10 tables during busy shifts, ensuring orders were taken and delivered efficiently while maintaining welcoming atmosphere.
- Handled payment transactions and order modifications, maintaining strong attention to detail.
- Maintained cleanliness and presentation of dining area, adhering to health and safety regulations.
- Created welcoming environment, consistently receiving positive feedback for exceptional guest interaction and service quality.
Server
The Cheesecake Factory
01.2020 - 12.2022
- Delivered exceptional guest service in fast-paced, high-volume restaurant, consistently handling 10+ tables during peak hours.
- Maintained in-depth knowledge of diverse, extensive menu and expertly recommended dishes and beverages to enhance dining experience.
- Processed orders efficiently and coordinated with kitchen staff to ensure timely delivery.
- Ensured clean, organized dining environment and adhered to company standards for hospitality.
- Frequently recognized by management and guests for professionalism and outstanding service.
Education
Bachelor of Arts - Philosophy
City College of New York of The City University of New York, The
New York, NY12.2025
Skills
- Customer Service Excellence
- Menu Knowledge
- Multitasking
- Order Accuracy
- Team Collaboration
- Communication Skills
- Time Management
- Problem-Solving
- Upselling Skills
- Cash Handling
- Attention to Detail
- Adaptability
Timeline
Server
Souvlaki Spot
06.2024 - Current
Server
Marinara Restaurant
11.2023 - 07.2024
Server
The Pizza Place
06.2023 - 11.2023
Server
The Cheesecake Factory
01.2020 - 12.2022
Bachelor of Arts - Philosophy
City College of New York of The City University of New York, The
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