Christina Goller
4595 Thelma Ave. Mays Landing,NJ
Summary
I am a hardworking professional with proven relationship-building and time-management skills in fast-paced restaurant environments. Successful at handling many tasks with accuracy, and impeccable service skills. I strive to meet customer needs, drive satisfaction, and promote long-term loyalty. I have many years of experience in a retail management setting, providing a strong work ethic, and leading a successful team.
I have experience in a school office setting, as an effective communicator and a motivated worker, able to adapt and make a positive impact.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server
Tomatoes Restaurant
Margate , NJ
12.2017 - Current
- Provided exceptional customer service in fast-paced environment.
- Delivered food and beverages to tables efficiently and accurately according to orders.
- Maintained cleanliness and organization of dining area for pleasant guest experience.
- Assisted in setting up and breaking down dining room for special events and functions.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Secretary
Hamilton Township School District
Mays Landing, New Jersey
08.2017 - 10.2022
- Managed office communications and maintained professional correspondence standards.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Organized office supplies and managed inventory levels for smooth operations.
- Developed strong relationships with teachers, staff, and parents through effective communication practices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors and directed to appropriate location or person.
- Managed calendar for upcoming deadlines or events associated with the office.
- Assisted with special projects or tasks related to student and teacher referals upon request.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created and updated spreadsheets to track and report data.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Server/Assistant Manager
Bocca Coal Fired Bistro
Margate City, New Jersey
09.2012 - 12.2017
- Delivered exceptional customer service in a fast-paced dining environment.
- Supervised server staff to ensure high-quality customer service.
- Assisted in the development and implementation of new menu items and promotions.
- Promoted team spirit among restaurant staff by encouraging cooperation between departments.
- Managed tables throughout dining room to execute service at highest level.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of all parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of restaurant goals.
Manager
Breezin' Up
Long Beach Island, NJ
06.1995 - 03.2011
- Directed daily operations and ensured compliance with company policies.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed and executed payroll duties for the store location.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted store visits to assess merchandising effectiveness and brand consistency.
- Trained staff on visual merchandising techniques to enhance in-store presentation.
- Provided support during store openings by overseeing the setup of fixtures, displays and signage.
- Analyzed sales figures and inventory levels to determine re-order points and quantities.
- Assisted in developing strategies to increase sales, reduce markdowns, improve margins and optimize inventory levels.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Managed the purchasing process for the entire store.
- Hiring qualified personnel.
Education
Associate of Science - Business Administration
Atlantic Cape Community College
Mays Landing, NJBachelor of Science - Fashion Merchandising And Management
Philadelphia University
Philadelphia, PASkills
- Customer service
- Food safety
- Order accuracy
- Event coordination
- Staff supervision
- Communication skills
- Time management
- Training and mentoring
- Multitasking ability
Certification
- ServSafe Certification
Timeline
Server
Tomatoes Restaurant
12.2017 - Current
Secretary
Hamilton Township School District
08.2017 - 10.2022
Server/Assistant Manager
Bocca Coal Fired Bistro
09.2012 - 12.2017
Manager
Breezin' Up
06.1995 - 03.2011
Associate of Science - Business Administration
Atlantic Cape Community College
Bachelor of Science - Fashion Merchandising And Management
Philadelphia University