Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christina Gonzales

Friendswood,TX

Summary

I have been in the customer service industry for 10+ years. In order to maintain positive customer service, I believe that having personality and communication is important. I enjoy being able to communicate and accommodate people the best way I can. In put in certain situations to where I can't do that, I always try to find a solution or compromise to still make the the customer happy. I work very hard and take pride in any job that I do. I am open-minded and am always willing to grow in any position given to me.

Overview

11
11
years of professional experience

Work History

Manager

Perrys Steakhouse & Grille
10.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring shifts daily and mentoring team members.
  • Monitored and analyzed business levels to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Held shift meetings and reviewed and promoted pairings with cocktails, wine and food items.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set targets for employees to drive promotional items and strengthen motivation.

Bartender/Server

Landry's Seafood
03.2015 - 10.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing P-Mix, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Handled customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

The San Luis Resort, Spa And Conference Center
05.2013 - 03.2015
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Completed requisitions to maintain required stock par levels.

Education

High School Diploma -

Clear Creek High School
League City, TX
05.2013

Skills

  • Time Management
  • Marketing
  • Customer Relationship
  • Sales Techniques
  • Problem Solving/Critical Thinking
  • Goal Setting
  • Verbal and Written Communication

References

Kris Harrup- 713-909-9677

Al Eidam- 713-725-4166

Natalie Jones: 281-507-6712

Timeline

Manager

Perrys Steakhouse & Grille
10.2018 - Current

Bartender/Server

Landry's Seafood
03.2015 - 10.2018

Bartender

The San Luis Resort, Spa And Conference Center
05.2013 - 03.2015

High School Diploma -

Clear Creek High School

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Christina Gonzales