Christina Gordon
The Bronx,NY
Summary
As a driven, personable, and energetic professional, I excel in roles such as Office Manager, Patient Access Representative, Receptionist, and Office Coordinator. I am committed to delivering excellence in all aspects of customer service and administrative support, with sharpened skills in data entry, database management, and scheduling.
Overview
8
8
years of professional experience
Work History
Patient Access Representative (Per-diem)
Mount Sinai Beth Israel
New York, NY
10.2023 - 05.2024
- Processing Claims/Appeals
Obtaining insurance benefits - Notifying insurance inpatient Er admission
- Obtaining authorization for inpatient, Pre admit& outpatient procedures
- Providing insurance with icd10, cpt codes for billing purposes
- Entering memos in Eagle with approved Authorization
Updating financial insurance class
- Stat edits accounts on Ontrac for cases that are processed less than24
hours prior to the date of service
- Notifies patient/physician of insurance pre-certification requirements
Office Coordinator/Urology
Memorial Sloan Kettering Cancer Center
New York
05.2022 - 10.2023
- Ensure patients are assisted in a timely and friendly manner by functioning as the primary contact for the practice and actively
- Scheduling tests, appointments, and procedures Update and maintain the electronic medical records (EMR), coordinate with clinical staff, and submit information to payers for pre-certification
approvals.
- Entering Lab orders, Radiology testing, Outside Referrals in CIS
- Messaging Dr and Nurse regarding clinical needs
Answering heavy call volume.
Customer Service/ Collections Department
Montclair Radiology business Office
Clifton
09.2021 - 03.2022
- Incoming calls from patients (Help patient with their patient portal login,understanding their bill, questions about their insurance claim and bill
payment, set up payment plans. - Making patient phone calls to collect payments and set-up payment plans.
- Correspondence with the
collection agency.
- Posting patient payments via Credit, Debit, Check
Handling misc. correspondence. - Handling returned mail.
- Helping patients with any other questions or issues
Patient Access Representative Patient Accounts
Mount Sinai Beth Israel
New York
02.2020 - 09.2021
- Processing Claims/Appeals
Obtaining insurance benefits - Notifying insurance inpatient Er admission
Obtaining authorization for inpatient, Pre admit& outpatient procedures
- Providing insurance with icd10, cpt codes for billing purposes
Entering memos in Eagle with approved Authorization
- Updating financial insurance class
Stat edits accounts on Ontrac for cases that are processed less than 24 hours prior to the date of service
- Notifies patient/physician of insurance pre-certification requirements
Office Manager
Manhattan Endocrinologist PLLC
New York
11.2018 - 02.2020
- Depositing checks/bill payments
Training new staff
- Oversee office staff by organizing teams to complete daily work
assignment
- Mail Sorting
- Report productivity monthly with data regarding scheduling, assignments and turnover of employees under direction manage department budget,
keep financial records and report status - Interview potential staff members
- payroll for the entire office
Receptionist (Temporary)
LIHA Mount Sinai Doctors
New York
01.2018 - 09.2018
- Verifies insurance, eligibility, demographics into EMR Scheduling/Rescheduling appointments, procedures, and follow-up processing
- co-payments and compiled daily financial records
- Acquire insurance authorizations for procedures
- Assisted patients in filling out check-in and payment paperwork
Telephone Operator (Temporary)
Woodhull Hospital
Brooklyn
02.2018 - 08.2018
- Answer in-house, outside calls relay them to the proper department
- Paging doctors and personnel through the hospital paging system Emergencies are but not limited to fire, bomb threat, infant abduction
- Directed incoming calls to internal personnel and departments
Telephone Operator
NYU Langone Orthopedic Hospital
New York
09.2017 - 11.2017
- Provides callers with directory and general Medical Center information and or instructions on telecommunications system usage Directing callers to departments Paging physicians and routing calls to appropriate departments
- Emergencies are but not limited to fire, bomb threat, infant abduction, code 1000 Provides immediate response to and process emergency calls promptly
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Patient Registration Representative(temporary)
Advantage Care Physicians
Melville
03.2016 - 01.2017
- Warmly greets and engages patients Answers telephones in a professional manner utilizing excellent customer service
- Entering/updating Demographics into EMR Used Epic to schedule appointments
- Verifying insurance, collecting co-payments Requesting authorization and referrals for specialist appointments
- Request medication refill Explained plans for treatment and payment options
Education
BBA - Health Services Administration
Monroe College
New Rochelle, NY05-2026
Skills
- Telephone etiquette
- Scheduling
- Office Management
- Mail handling
- Verbal and written communication
- CIS
- Electronic medical records
- Skilled in Epic, Cure MD, Eagle, EMR, Medinformatix
- Switchboard
- Cash handling/Deposits
- Data entry
- Administrative support
- OnTrac
- Claims/Appeals
Timeline
Patient Access Representative (Per-diem)
Mount Sinai Beth Israel
10.2023 - 05.2024
Office Coordinator/Urology
Memorial Sloan Kettering Cancer Center
05.2022 - 10.2023
Customer Service/ Collections Department
Montclair Radiology business Office
09.2021 - 03.2022
Patient Access Representative Patient Accounts
Mount Sinai Beth Israel
02.2020 - 09.2021
Office Manager
Manhattan Endocrinologist PLLC
11.2018 - 02.2020
Telephone Operator (Temporary)
Woodhull Hospital
02.2018 - 08.2018
Receptionist (Temporary)
LIHA Mount Sinai Doctors
01.2018 - 09.2018
Telephone Operator
NYU Langone Orthopedic Hospital
09.2017 - 11.2017
Patient Registration Representative(temporary)
Advantage Care Physicians
03.2016 - 01.2017
BBA - Health Services Administration
Monroe College
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