Christina Guinn
Pinson
Summary
Detail-oriented administrative professional with proven expertise in scheduling, documentation, and budgeting. Committed to enhancing office efficiency and providing exceptional customer service.
Results-driven administrative professional known for strong organizational skills and efficient scheduling. Experience in managing budgets, enhancing team performance, and delivering outstanding customer service to support business objectives.
Overview
4
4
years of professional experience
Work History
Administrative Professional
Northwest Exterminating
Homewood, AL
05.2023 - Current
- Managed scheduling and coordination of appointments for pest control services.
- Streamlined office procedures, enhancing efficiency in daily operations and communication.
- Assisted in maintaining accurate records of service requests and customer interactions.
- Utilized software systems to track inventory levels and order supplies as needed.
- Collaborated with team members to prepare reports on customer feedback and service quality.
- Coordinated scheduling for meetings, appointments, and events to optimize time management for executives.
- Monitored budget expenditures, identifying cost-saving opportunities for the office.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Front of House Leader
Chickfila
Pelham, AL
07.2022 - 05.2023
- Supervised front-of-house operations, ensuring high standards of customer service and team performance.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Managed inventory levels and supplies, coordinating with kitchen staff for optimal resource allocation.
- Oversaw cash handling processes, ensuring accuracy in transactions and end-of-day reconciliations.
- Managed daily cash handling procedures, accurately reconciling sales reports and deposits.
- Trained new employees in company policies, service standards, and menu knowledge to maintain a consistent guest experience.
- Maximized operational efficiency by creating weekly staff schedules that balanced business needs with employee availability.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
High School Diploma -
Huffman High School
Birmingham05-2019
Skills
- Scheduling appointments
- Calendar management
- Report preparation
- Meeting planning
- Verbal communication
- File organization
- Document management
- Budgeting assistance
- Customer service
- Problem-solving
- Computer skills
- Documentation and recordkeeping
Timeline
Administrative Professional
Northwest Exterminating
05.2023 - Current
Front of House Leader
Chickfila
07.2022 - 05.2023
High School Diploma -
Huffman High School