Toshira Myles
Chicago,IL
Summary
Positive and energetic executive assistant with over 10 years managing an office and providing excellent customer service. Thorough knowledge of corporate policies and procedures. Experience in candidate selection, training, and orienting new hires.
Overview
9
9
years of professional experience
Work History
Administrative Professional
Lurie Children’s Hospital
09.2022 - Current
- Train and orient new hires
- Assist and perform emergency readiness plans
- Operate physician paging system for trauma and various hospital codes
- Prepare daily reports
Administrative Assistant II /Registration
Northwestern Medicine
03.2021 - 06.2023
- Process the physician’s travel expense for reimbursement
- Inform patients of their financial responsibility and process their payments
- Maintain and update the physician calendars
- Schedule and oversee the clinical schedule
Administrative Assistant II
Rush University Medical Center
12.2018 - 03.2021
- Develop new office procedural guidelines for the ED
- Cut office expenditures by $144K by creating an efficient process to communicate abnormal results to patients
- Interview and train new hires on process and procedures
- Maintain an Excel database that includes over 200 employee’s certifications and training
- Ensures compliance with OSHA, IDPH, and the Joint Commission
Office Coordinator
Advocate Lutheran General Hospital
11.2015 - 03.2020
- Interview and assist in candidate selection
- Coordinate meetings to provide solutions and serve as an intermediate between the VP, Director, and Care Managers
Education
Bachelor of Science - Health Care Management
National Louis University
01.2019
Associate of Applied Science - Medical Billing and Coding
Taylor Business Institute
01.2009
Skills
- File Organization
- Scheduling appointments
- Document Management
- Calendar Management
- Report Preparation
- Meeting planning
- Expense Reporting
- Presentation Development
- Travel Arrangements
- Customer Service
- Time Management
- Critical Thinking
- Computer Skills
- Customer and client relations
- Professional Communication
- Office Administration
- Strong Problem Solver
- Patient Scheduling
- Documentation and Recordkeeping
- Data Entry
- Office Management
- Excel spreadsheets
- Scheduling and calendar management
- Account Reconciliation
- Microsoft Word
- OSHA Compliance
- Project Management
Timeline
Administrative Professional
Lurie Children’s Hospital
09.2022 - Current
Administrative Assistant II /Registration
Northwestern Medicine
03.2021 - 06.2023
Administrative Assistant II
Rush University Medical Center
12.2018 - 03.2021
Office Coordinator
Advocate Lutheran General Hospital
11.2015 - 03.2020
Bachelor of Science - Health Care Management
National Louis University
Associate of Applied Science - Medical Billing and Coding
Taylor Business Institute