Christina Hebert
Thibodaux,Louisiana
Summary
Driven Medical Office Manager with a proven track record at Advanced Southern Surgical Associates LLC, enhancing operational efficiency and patient care quality. Expert in HIPAA regulations and medical practice operations, I led a diverse team to streamline processes, significantly improving billing and administrative functions. Skilled in team leadership and multitasking, I consistently achieved compliance and revenue growth objectives.
Overview
20
20
years of professional experience
Work History
Medical Office Manager
Advanced Southern Surgical Associates LLC
Thibodaux, LA
08.2004 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Managed five employees with various personalities and from different cultures for small two-physician practice.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Created and implemented organizational policies and procedures.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Payroll
- Medical billing/coding
- Managed all aspects of a medical office practice
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05.1979
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Medical Practice Operations
- Team Leadership
References available upon request
References available upon request
Timeline
Medical Office Manager
Advanced Southern Surgical Associates LLC
08.2004 - Current
High School Diploma -
Thibodaux High School