Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative

Christina Hernandez

Converse,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Vivint Solar
San Antonio, TX
10.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Recommended products to customers, thoroughly explaining details.

Office Assistant

Frank Cimino Law Firm
Killeen, TX
11.2014 - 01.2016
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Verified accuracy of business records by consistently updating customer information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Prepared meeting rooms and materials and recorded important information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.

Credit Specialist

Harris Jewelry
Killeen, TX
01.2010 - 01.2013
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Proactively identified solutions for customers experiencing credit issues.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.

Education

High School Diploma -

Gatesville High School
Gatesville, TX
05.2001 -

Phlebotomy License - Phlebotomy

Tulare Adult School
Tulare, CA
11.2014 - 11.2015

Skills

Professional telephone demeanor

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Certification

Phlebotomy, Medical & Dental Assistant

Interests

Volunteer work

Timeline

Customer Service Representative

Vivint Solar
10.2021 - 01.2022

Phlebotomy, Medical & Dental Assistant

11-2015

Office Assistant

Frank Cimino Law Firm
11.2014 - 01.2016

Phlebotomy License - Phlebotomy

Tulare Adult School
11.2014 - 11.2015

Credit Specialist

Harris Jewelry
01.2010 - 01.2013

High School Diploma -

Gatesville High School
05.2001 -

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Christina Hernandez