Volunteer work
Christina Hernandez
Converse,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Vivint Solar
San Antonio, TX
10.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
Office Assistant
Frank Cimino Law Firm
Killeen, TX
11.2014 - 01.2016
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Prepared meeting rooms and materials and recorded important information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
Credit Specialist
Harris Jewelry
Killeen, TX
01.2010 - 01.2013
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Proactively identified solutions for customers experiencing credit issues.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
Education
High School Diploma -
Gatesville High School
Gatesville, TX 05.2001 -
Phlebotomy License - Phlebotomy
Tulare Adult School
Tulare, CA 11.2014 - 11.2015
Skills
Professional telephone demeanor
Creative problem solving
Administrative support
Complaint resolution
Sales expertise
Strategic sales knowledge
Certification
Phlebotomy, Medical & Dental Assistant
Interests
Timeline
Customer Service Representative
Vivint Solar
10.2021 - 01.2022
Phlebotomy, Medical & Dental Assistant
11-2015
Office Assistant
Frank Cimino Law Firm
11.2014 - 01.2016
Phlebotomy License - Phlebotomy
Tulare Adult School
11.2014 - 11.2015
Credit Specialist
Harris Jewelry
01.2010 - 01.2013
High School Diploma -
Gatesville High School
05.2001 -