Christina Hoppe
Janesville,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
State Collections
04.2019 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Food Safety Inspector
Frito Lay
03.2006 - 10.2018
- Understood federal, state and local food safety regulations and monitored adherence during inspections.
- Verified compliance with food safety quality systems and regulatory guidelines.
- Monitored packaging of spirits and beverages to confirm adherence to safety standards and specifications.
- Troubleshot material quality concerns, held vendors accountable and documented production impact.
- Developed ongoing food safety training program and conducted inspections to verify culture of food safety.
- Presented written and oral documentation of investigations, surveys and field assignments.
- Trained line personnel on quality control procedures.
- Completed and processed paperwork and reports outlining proper and improper operations.
- Informed management of concerns with production operations.
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
Education
Medical Coding And Billing - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2023
HSED - General Studies
Memorial High School
Beloit, WI03.1997
Skills
- Information Security
- Complaint Resolution
- Call Management
- Account Updating
- Data Collection
- Critical Thinking
- Conflict Mediation
- Microsoft Excel
- Active Listening
- Problem Resolution
Timeline
Customer Service Representative
State Collections
04.2019 - 07.2022
Food Safety Inspector
Frito Lay
03.2006 - 10.2018
Medical Coding And Billing - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
HSED - General Studies
Memorial High School
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