Christina Jones
Hanover,MD
Summary
Accomplished Medical Administrative Assistant with proven expertise in office administration and workflow optimization, notably within the healthcare field. Skilled in EMR/EHR management and delivering exceptional patient service, I excel in insurance verifications and maintaining high standards of patient care. Demonstrates strong organizational abilities and a commitment to enhancing patient experiences.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Alexandria Medical Rehabilitation Center
01.2020 - Current
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Administrative Assistant
Fairfax Nursing Center
01.2015 - 01.2020
- Supported office staff and operational requirements with administrative tasks.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Generated reports and logged patient information for reliable records.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Greeted patients and provided required paperwork to facilitate services.
Education
University of Maryland, College Park
College Park, MDSkills
- Letter preparation
- Billing support
- Medical office administration
- Paperwork coordination
- Insurance verifications
- Office administration
- Outpatient care
- Microsoft office
- Cash Co-Pay Management
- Workflow optimization
- Records management
- Documentation
- Patient callbacks
- Medical billing
- EMR / EHR
- Electronic medical records
Affiliations
- AmeriCorps
AmeriCorps Alumni
Medical Insurance Registration
Timeline
Medical Receptionist
Alexandria Medical Rehabilitation Center
01.2020 - Current
Medical Administrative Assistant
Fairfax Nursing Center
01.2015 - 01.2020
University of Maryland, College Park
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