Christina Kirchoff
Fairhope
Summary
To leverage my 15+ years of client-facing experience, organizational and management skills, and expertise in a variety of industries into a role with a company that will allow me to continue to make the client experience exceptional.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
22
22
years of professional experience
Work History
Medical Assistant
Forefront Dermatology
06.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Patient Service Representative- Front Office Lead
Forefront Dermatology
02.2021 - Current
- Opening office daily
- Answering phones, scheduling various appointments, inform patients of specials and explain procedures
- Greeting in-office patients
- Patient intake forms/paperwork
- Verification of insurance, peppering daily fee tickets and patient charts, processing copayments
- EMA/EMR knowledge
- Updating nurses/doctor on daily schedule changes
- Vendor/rep correspondence and tracking
- Schedule lunches with reps
- Manage master calendar for lunches, events and meetings
- Ordering supplies
- Kitchen duties
- Assembling patient packets/paperwork
- Fee tickets and filing
- Assisting with event materials and preparation
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Patient Service Representative
HEIGHTS DERMATOLOGY AND AESTHETICS
03.2019 - 05.2020
- Opening office daily
- Answering phones, scheduling various appointments, inform patients of specials and explain procedures
- Greeting in-office patients
- Patient intake forms/paperwork
- Verification of insurance, processing copayments
- EMA/EMR knowledge
- Updating nurses/doctor on daily schedule changes
- Vendor/rep correspondence and tracking
- Schedule lunches with reps
- Manage master calendar for lunches, events and meetings
- Ordering supplies
- Kitchen duties
- Assembling patient packets/paperwork
- Fee tickets and filing
- Assisting with event materials and preparation
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Desk Lead/Patient Coordinator
PETRO PLASTIC SURGERY AND MEDSPA
04.2018 - 03.2019
- Responsible for greeting and checking in patients, scheduling and confirming appointments, collecting and posting payments, balance daily deposits, managing social media presence and various other office duties
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Supervised scheduling of front desk staff, maximizing coverage during peak hours while adhering to budgetary constraints for labor costs.
- Maintained accurate records of all transactions and facilitated prompt billing resolution when needed, ensuring financial accuracy and guest satisfaction.
- Developed strong relationships with returning clientele by providing personalized service tailored to individual preferences or needs.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Office Coordinator/Customer Service, Repair Supervisor
Diamonds Direct
10.2016 - 10.2017
- Created a welcoming environment for all clients, provided exceptional customer service while ensuring that the client takes priority
- Responsible for entry of all sales, appraisals, insurance and financing
- Worked directly under management and directly with the repair workshop jewelers
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Reconciled account files and produced monthly reports.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Club Administrator / Assistant Manager of Member Services
Lifetime Fitness Club
12.2013 - 01.2016
- Proactively built relationships with members to maximize retention
- Help control club attrition, handle and manage payroll, assist with overseeing member relations, and communications
- Directly supported club managers
- Implemented safety protocols for all facilities, reducing incidents while ensuring compliance with industry standards.
- Reduced operational costs by effectively managing club resources, negotiation with vendors, and monitoring expenses.
- Assisted in the recruitment of new staff members, conducting interviews and evaluating candidates based on their skills and fit within the organization.
- Collaborated closely with marketing teams to create promotional materials that showcased club offerings effectively.
- Built positive relationships with vendors to secure favorable pricing on products and services essential to club operations.
- Boosted event attendance by coordinating engaging activities and promoting them through various channels.
- Coordinated volunteer efforts for club events, maximizing involvement from both staff and members alike.
- Optimized facility usage by overseeing maintenance schedules, equipment upgrades, and space allocations for various events.
- Streamlined communication between departments, implementing effective tools to enhance collaboration among team members.
- Increased membership levels by developing targeted marketing campaigns and fostering strong relationships with existing members.
- Maintained personnel records and updated internal databases to support document management.
- Enhanced member satisfaction by streamlining club operations and implementing efficient administrative processes.
- Evaluated member feedback to identify areas for improvement, implementing necessary changes to ensure ongoing satisfaction.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Operations Assistant
Campus Advantage
09.2008 - 09.2010
- Provided prompt and efficient administrative support for C-level management while coordinating all activities related to business operations
- Supported needs of VP of Operations and their staff to ensure accuracy of correspondence and production within a timely manner
- Managed assigned projects, planned events, booked travel facilitated events
- Assisted Facilities Director with Capital Improvement projects
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
Assistant Manager of Operations, Sales
TIFFANY & CO
10.2002 - 11.2007
- Assist management team to meet profitability targets and maintain appropriate business controls
- Assisted in leading operation staff
- Management of store and systems management while overseeing expenses
- Coordinated all in-store promotions and events
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Hospitality Management
UNIVERSITY OF ALABAMA
Tuscaloosa, AL12.2001
Skills
- Medical Billing
- Hospital Experience
- Case Management
- Research
- Epic
- Phone Etiquette
- ICD-10
- Events Management
- CLIENT RELATIONS
- STRONG ORGANIZATIONAL & COMMUNICATION SKILLS
- C-LEVEL ADMINISTRATIVE SUPPORT
- EVENT PLANNING
- TRAVEL ADMINISTRATION
- STRONG SALES PERSONALITY
- EXCEPTIONAL CUSTOMER SERVICE
- RESULTS ORIENTED
- MICROSOFT OFFICE PROFICIENCY
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Direct patient care
- EMR / EHR
- Patient-focused care
- Clinical documentation
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- Medical records management
- Patient care coordination
- Patient flow management
- Medical supply inventory
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Assistant
Forefront Dermatology
06.2024 - Current
Patient Service Representative- Front Office Lead
Forefront Dermatology
02.2021 - Current
Patient Service Representative
HEIGHTS DERMATOLOGY AND AESTHETICS
03.2019 - 05.2020
Front Desk Lead/Patient Coordinator
PETRO PLASTIC SURGERY AND MEDSPA
04.2018 - 03.2019
Office Coordinator/Customer Service, Repair Supervisor
Diamonds Direct
10.2016 - 10.2017
Club Administrator / Assistant Manager of Member Services
Lifetime Fitness Club
12.2013 - 01.2016
Operations Assistant
Campus Advantage
09.2008 - 09.2010
Assistant Manager of Operations, Sales
TIFFANY & CO
10.2002 - 11.2007
Bachelor of Science - Hospitality Management
UNIVERSITY OF ALABAMA
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