Christina Lajas
Orlando
Summary
Experienced and Professional in Customer Service with strong leadership and relationship-building skills. Who is self-motivated has tons of initiative and is able to work as part of a team. Proven leadership skills, effective communicator at all levels. Good problem solving and analytical skills.
Overview
19
19
years of professional experience
Work History
VP of Operations
Oaktree Canvassing
Orlando, FL
10.2022 - 06.2025
- Achieved exceptional market expansion results by identifying new territories and analyzing opportunities.
- Established strong local presence to support business growth initiatives.
- Developed weekly schedules to streamline operations and improve team efficiency.
- Facilitated training sessions for new hires while enhancing skills of existing employees.
- Inspired daily motivation in team members to elevate overall performance levels.
- Maintained effective morning and nightly communications to keep staff informed.
- Exemplified high-level performance as a model for the team.
- Recorded daily working hours and donor engagements for evaluation purposes.
Team Leader
New Canvassing Experience
Orlando, FL
05.2022 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer Service Representative / Tier 3 Supervisor
Dial America
Orlando, FL
08.2019 - 05.2022
- Company Overview: 707 Mendham Blvd. Suite 103 407-243-9400
- Answering questions about callers accounts
- Utilizing multiple systems at the same time
- Taking escalated calls
- Processing dispute claims
- Navigating through knowledge base to provide the most accurate information.
Associate
The UPS Store
Orlando, FL
06.2018 - 04.2019
- Company Overview: 6441 S. Chickasaw Trail 407-270-4509
- Weighed and measured each item to determine correct packaging
- Provided excellent customer service
- Utilized packaging material to ensure no damages during shipment
- Sold mailboxes and provided mail for mailbox holders
- Provided printing and fax services
- Assisted with special printing orders
Student Concierge
Kaplan Test Prep
Orlando, FL
07.2016 - 04.2017
- Company Overview: 12650 Ingenuity Dr. (407) 208-3500
- Provided walk through of student's study materials
- Provided access to materials for students
- Serviced students with low level technical support
- Provided class switches when needed
- Provided assistance with enrollments
Customer Care representative
Hotelbeds USA
Orlando, FL
05.2014 - 07.2016
- Company Overview: 5422 Carrier Drive Suite 200 (407) 345-4996
- Provided service to travel agents
- Acted as a liaison between the travel agent and the hotel contacts
- Assisted guest through phone and email
- Inspected rental homes before guest's arrival
- Organized payments via credit card and check
Customer Service Supervisor
E-Tour and Travel
Orlando, FL
06.2010 - 04.2013
- Company Overview: 3626 Quadrangle BV Corporate Park Suite 400 (407) 658-8285
- Supervises team of eighteen Agents
- Resolves customer complaints and conflicts
- Deals with weekly time cards
- Creates monthly report to keep track of Agent progress
- Creates daily manifest for hotels
- Books hotel and car reservations
- Acts as a liaison between the hotels and E-Tour and Travel
Associate Tester
Gold Stash for Cash
Orlando, FL
07.2009 - 06.2010
- One on one customer service time
- Handled jewelry: Gold, Silver, Platinum
- Tested gold to determine the karat
- Filed paperwork
Airport Concierge
Swissport USA/Virgin Holidays
Orlando, FL
09.2008 - 11.2009
- Company Overview: 9451 Benford Road (407) 251-4406
- Provided good customer service by helping guide passengers through the airport
- Maintained clean work station
- Provided answers to numerous passenger questions
- Provided passengers with information about their transportation and their hotel stays
- Provided guests with information about their welcome briefing at the hotel
Assistant Manager
Little Caesars Pizza
Orlando, FL
08.2006 - 09.2008
- Company Overview: 12430 Lake Underhill Rd
- Tel: 407-380-8880
- Daily Deposit/Banking
- Managed shifts for up to nine hours
- Provided good customer service at all times
- Monitored the employees to ensure that the orders were out in a timely fashion
- Made, cooked, cut and packaged pizza
- Prepared opening and closing paperwork
Education
High School Diploma - undefined
University High School
Orlando, FL05.2007
Skills
- Microsoft Word, Microsoft PowerPoint
Affiliations
- Youth Leader for Centro De La Familia Cristiana from 2005-2012
- Lead short term, out of country, missionary trips
- Taught english to children while in country
- Taught sunday school
- Lead the youth group
Timeline
VP of Operations
Oaktree Canvassing
10.2022 - 06.2025
Team Leader
New Canvassing Experience
05.2022 - 10.2022
Customer Service Representative / Tier 3 Supervisor
Dial America
08.2019 - 05.2022
Associate
The UPS Store
06.2018 - 04.2019
Student Concierge
Kaplan Test Prep
07.2016 - 04.2017
Customer Care representative
Hotelbeds USA
05.2014 - 07.2016
Customer Service Supervisor
E-Tour and Travel
06.2010 - 04.2013
Associate Tester
Gold Stash for Cash
07.2009 - 06.2010
Airport Concierge
Swissport USA/Virgin Holidays
09.2008 - 11.2009
Assistant Manager
Little Caesars Pizza
08.2006 - 09.2008
High School Diploma - undefined
University High School