Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christina Lajas

Orlando

Summary

Experienced and Professional in Customer Service with strong leadership and relationship-building skills. Who is self-motivated has tons of initiative and is able to work as part of a team. Proven leadership skills, effective communicator at all levels. Good problem solving and analytical skills.

Overview

19
19
years of professional experience

Work History

VP of Operations

Oaktree Canvassing
10.2022 - 06.2025
  • Achieved exceptional market expansion results by identifying new territories and analyzing opportunities.
  • Established strong local presence to support business growth initiatives.
  • Developed weekly schedules to streamline operations and improve team efficiency.
  • Facilitated training sessions for new hires while enhancing skills of existing employees.
  • Inspired daily motivation in team members to elevate overall performance levels.
  • Maintained effective morning and nightly communications to keep staff informed.
  • Exemplified high-level performance as a model for the team.
  • Recorded daily working hours and donor engagements for evaluation purposes.

Team Leader

New Canvassing Experience
05.2022 - 10.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Customer Service Representative / Tier 3 Supervisor

Dial America
08.2019 - 05.2022
  • Company Overview: 707 Mendham Blvd. Suite 103 407-243-9400
  • Answering questions about callers accounts
  • Utilizing multiple systems at the same time
  • Taking escalated calls
  • Processing dispute claims
  • Navigating through knowledge base to provide the most accurate information.

Associate

The UPS Store
06.2018 - 04.2019
  • Company Overview: 6441 S. Chickasaw Trail 407-270-4509
  • Weighed and measured each item to determine correct packaging
  • Provided excellent customer service
  • Utilized packaging material to ensure no damages during shipment
  • Sold mailboxes and provided mail for mailbox holders
  • Provided printing and fax services
  • Assisted with special printing orders

Student Concierge

Kaplan Test Prep
07.2016 - 04.2017
  • Company Overview: 12650 Ingenuity Dr. (407) 208-3500
  • Provided walk through of student's study materials
  • Provided access to materials for students
  • Serviced students with low level technical support
  • Provided class switches when needed
  • Provided assistance with enrollments

Customer Care representative

Hotelbeds USA
05.2014 - 07.2016
  • Company Overview: 5422 Carrier Drive Suite 200 (407) 345-4996
  • Provided service to travel agents
  • Acted as a liaison between the travel agent and the hotel contacts
  • Assisted guest through phone and email
  • Inspected rental homes before guest's arrival
  • Organized payments via credit card and check

Customer Service Supervisor

E-Tour and Travel
06.2010 - 04.2013
  • Company Overview: 3626 Quadrangle BV Corporate Park Suite 400 (407) 658-8285
  • Supervises team of eighteen Agents
  • Resolves customer complaints and conflicts
  • Deals with weekly time cards
  • Creates monthly report to keep track of Agent progress
  • Creates daily manifest for hotels
  • Books hotel and car reservations
  • Acts as a liaison between the hotels and E-Tour and Travel

Associate Tester

Gold Stash for Cash
07.2009 - 06.2010
  • One on one customer service time
  • Handled jewelry: Gold, Silver, Platinum
  • Tested gold to determine the karat
  • Filed paperwork

Airport Concierge

Swissport USA/Virgin Holidays
09.2008 - 11.2009
  • Company Overview: 9451 Benford Road (407) 251-4406
  • Provided good customer service by helping guide passengers through the airport
  • Maintained clean work station
  • Provided answers to numerous passenger questions
  • Provided passengers with information about their transportation and their hotel stays
  • Provided guests with information about their welcome briefing at the hotel

Assistant Manager

Little Caesars Pizza
08.2006 - 09.2008
  • Company Overview: 12430 Lake Underhill Rd
  • Tel: 407-380-8880
  • Daily Deposit/Banking
  • Managed shifts for up to nine hours
  • Provided good customer service at all times
  • Monitored the employees to ensure that the orders were out in a timely fashion
  • Made, cooked, cut and packaged pizza
  • Prepared opening and closing paperwork

Education

High School Diploma - undefined

University High School
Orlando, FL
05.2007

Skills

  • Microsoft Word, Microsoft PowerPoint

Affiliations

  • Youth Leader for Centro De La Familia Cristiana from 2005-2012
  • Lead short term, out of country, missionary trips
  • Taught english to children while in country
  • Taught sunday school
  • Lead the youth group

Timeline

VP of Operations

Oaktree Canvassing
10.2022 - 06.2025

Team Leader

New Canvassing Experience
05.2022 - 10.2022

Customer Service Representative / Tier 3 Supervisor

Dial America
08.2019 - 05.2022

Associate

The UPS Store
06.2018 - 04.2019

Student Concierge

Kaplan Test Prep
07.2016 - 04.2017

Customer Care representative

Hotelbeds USA
05.2014 - 07.2016

Customer Service Supervisor

E-Tour and Travel
06.2010 - 04.2013

Associate Tester

Gold Stash for Cash
07.2009 - 06.2010

Airport Concierge

Swissport USA/Virgin Holidays
09.2008 - 11.2009

Assistant Manager

Little Caesars Pizza
08.2006 - 09.2008

High School Diploma - undefined

University High School

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Christina Lajas