Christina Ibarra
Lake Alfred
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
IMA Medical Group
Winter Haven
08.2019 - 12.2022
- Managed patient check-ins and scheduling, enhancing front office operations.
- Coordinated communication between medical staff and patients, ensuring clarity and understanding.
- Handled multi-line phone system, directing calls to appropriate departments.
- Assisted with insurance verification and patient information updates.
- Maintained organized filing system for patient records and documentation.
- Trained new front office staff on procedures and software systems.
- Processed payments from customers, maintaining accuracy and efficiency in transactions.
- Performed data entry of patient information into computer systems.
- Assisted front office staff by taking initiative to help upper management and coordinate events.
Pharmacy Technician
Walgreen's Pharmacy
Davenport
06.2018 - 05.2019
- Processed prescriptions accurately and efficiently for diverse patient needs.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in preparing medication and maintaining inventory levels.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Educated patients on medication usage and potential side effects clearly.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist in processing high volume of prescriptions while addressing customer inquiries.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Cashier
Walgreens
Davenport
01.2016 - 06.2018
Education
Some College (No Degree) -
Polk State College
Winter Haven, FLSkills
- Patient management
- Schedule coordination
- Insurance verification
- Medical record keeping
- Communication skills
- Problem solving
- Front desk operations
- Team collaboration
- Customer service
- Administrative skills
- Fluent in English and Spanish
- Scheduling appointments
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Office Assistant
IMA Medical Group
08.2019 - 12.2022
Pharmacy Technician
Walgreen's Pharmacy
06.2018 - 05.2019
Cashier
Walgreens
01.2016 - 06.2018
Some College (No Degree) -
Polk State College