Crystal Pulido
Cumming,GA
Summary
Dynamic administrative coordinator with over 12 years of experience in office administration and calendar coordination. Proven ability to optimize schedules and support healthcare teams, driving operational efficiency and enhancing patient service.
Overview
14
14
years of professional experience
Work History
Front Office Assistant
Northside Pulmonary & Sleep Medicine
Cumming, Georgia
02.2025 - Current
- Managed front desk operations to ensure smooth patient check-in and check-out processes.
- Executed appointment scheduling for multiple healthcare providers, optimizing daily schedules.
- Assisted in processing patient payments and handled financial transactions with accuracy.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
Administrative Coordinator
Emory Pulmonary & Sleep
Atlanta, Georgia
04.2012 - 04.2024
- Assisted in the onboarding process for new staff members to include training and mentoring them.
- Maintained office equipment to ensure operational efficiency.
- Trained staff on office procedures and software applications to improve productivity.
- Maintained calendars for multiple providers.
- Generated status reports for senior management activities critical to meeting departmental goals.
- Created expense/payroll reports using company software applications.
- Monitored office safety protocols and conducted regular checks to ensure compliance with health and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Coordinated schedules and appointments for multiple healthcare providers.
Education
Healthcare
Sanford Brown College
Atlanta, GA10-2011
Skills
- Appointment scheduling
- Patient management
- Payment processing
- Front desk operations
- Office administration
- Calendar coordination
Timeline
Front Office Assistant
Northside Pulmonary & Sleep Medicine
02.2025 - Current
Administrative Coordinator
Emory Pulmonary & Sleep
04.2012 - 04.2024
Healthcare
Sanford Brown College