Christina Lang
Hampton,VA
Summary
Hard working, ambitious and schedule oriented self starter. Highly motivated sales associate with extensive customer service and time management experience. Professional track record of twenty eight years offering personalized, courteous service and has an eye for detail. Knowledgeable and experienced in planning, implementing, building and the operation of small businesses. Finds joy in people and training.
Overview
30
30
years of professional experience
Work History
Independent Insurance Representative
Licensed Insurance Agent
Hampton, Virginia
04.1994 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific budgets and requirements.
- Recommended portfolios and amount of coverage based on analysis of customers' needs and financial goals.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Handled policy service request and facilitated training.
- Handled approximately 35 inbound and outbound sales-service related calls per day for service or to qualify individuals.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Cashier / Demo Representative
Sams Club
Newport News , VA
03.1993 - 04.1994
- Demonstrated food products to customers based on presentation and preparation
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Welcomed customers and helped determine their needs
Education
688 Hours - Microcomputers Applications Specialist
Tidewater Tech
Hampton VA04.1991
High School Diploma -
Petersburg High School
Petersburg, VA06.1986
Skills
- Organizational Skills
- Event/Conference Planning
- Marketing & Sales
- Problem Solving
- Communication & Networking
- Excellent Customer Service
- Inventory & Supplies
- Coordinating Schedules
- Time Management
- Contracts & Claims
- Analyzing & Budgeting
- Administrative Support
Timeline
Independent Insurance Representative
Licensed Insurance Agent
04.1994 - Current
Cashier / Demo Representative
Sams Club
03.1993 - 04.1994
688 Hours - Microcomputers Applications Specialist
Tidewater Tech
High School Diploma -
Petersburg High School