CHRISTINA LUCAS
Pompano beach,fl
Summary
- Motivated and self-driven professional with 8+ years of customer service and 8 years of sales.
- Genuinely enjoy helping people through consultative sales.
- Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increase in sales.
Overview
14
14
years of professional experience
Work History
New intake specialist/Customer Service
USMED
10.2022 - Current
- Speaking with individuals to get their personal (medical, mental or legal) history and ascertaining their mental and physical state
- Using the gathered information to guide them to the right service, department or office
- Obtaining emergency contact information
- Coordinating schedules and appointments
- Obtaining insurance or billing information
- Processing paperwork
- Ensuring forms have the proper signatures and that they're filled out correctly
- Answering and taking note of incoming inquires via phone, fax or email.
Panera Bread
06.2021 - 12.2022
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Provides pricing information by answering questions.
Lead Team trainer
Wholefoods
01.2017 - 01.2022
- Develop and implement training for the staff
- Coordinate, develop, and participate in ongoing training
- Promote team building by actively participating in staff development
- Provide necessary training, coaching, and mentoring to employees
- Identify areas for improving individual and team performance
- Identify skills gaps and fill them
- Develop presentations, training materials, and handout materials
- Provide training guidance and feedback to others.
Marshalls
10.2015 - 01.2017
- Monitors sales activities to ensure that customers receive satisfactory service
- Organizes the sales floor, making sure everything is presentable for our customers.
Administrator Assistant
MARION & ASSOCIATE, C.P.A
01.2012 - 08.2014
- Answered and replying to phone calls
- Schedules appointments
- Kept records of reports and statements
- Maintained files/ faxed papers
- Data Entry.
Cashier
Dunkin Donuts
06.2010 - 08.2010
- Cashier/money handling
- Provided outstanding customer service, ensuring our customers to come back any times
- Sanitizing area for our customers.
Education
High School Diploma -
Worshippers house of prayer Academy (Christian Base)
06.2015
Skills
- Data Entry level
- Team leadership
- Customer service
- Sales
- Communication
- Teamwork
- Flexibility
- Problem solving
- Confidence
- Self-management
Languages
English
Full Professional
Timeline
New intake specialist/Customer Service
USMED
10.2022 - Current
Panera Bread
06.2021 - 12.2022
Lead Team trainer
Wholefoods
01.2017 - 01.2022
Marshalls
10.2015 - 01.2017
Administrator Assistant
MARION & ASSOCIATE, C.P.A
01.2012 - 08.2014
Cashier
Dunkin Donuts
06.2010 - 08.2010
High School Diploma -
Worshippers house of prayer Academy (Christian Base)