Christina McCarthy
Plympton,MA
Summary
Dynamic and results-oriented Barista Shift Supervisor with a proven track record at Dunkin' Donuts, enhancing team performance and customer satisfaction through expert barista training and effective communication. Excelled in cleanliness maintenance and drink preparation speed, significantly boosting sales by promoting seasonal beverages. Renowned for latte art expertise and fostering a positive work environment.
Overview
2022
2022
years of professional experience
Work History
Barista Shift Supervisor
Dunkin' Donuts
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
Barista
Espresso Love
Edgartown, MA
09.2020 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Rosewater Market and Takeaway
Edgartown, MA
11.2017 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created a positive environment by delivering courteous greetings to customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Emt Certification -
Quincy College
Quincy, MA12.2024
Diploma -
Martha’s Vineyard Regional High School
Edgartown, MA06.2016
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Staff motivation
- Latte art expertise
- Cash handling
Timeline
Barista
Espresso Love
09.2020 - 11.2021
Barista
Rosewater Market and Takeaway
11.2017 - 07.2020
Barista Shift Supervisor
Dunkin' Donuts
Emt Certification -
Quincy College
Diploma -
Martha’s Vineyard Regional High School