Summary
Overview
Work History
Education
Skills
Timeline
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Christina McCarthy

Plympton,MA

Summary

Dynamic and results-oriented Barista Shift Supervisor with a proven track record at Dunkin' Donuts, enhancing team performance and customer satisfaction through expert barista training and effective communication. Excelled in cleanliness maintenance and drink preparation speed, significantly boosting sales by promoting seasonal beverages. Renowned for latte art expertise and fostering a positive work environment.

Overview

2022
2022
years of professional experience

Work History

Barista Shift Supervisor

Dunkin' Donuts
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Barista

Espresso Love
Edgartown, MA
09.2020 - 11.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Rosewater Market and Takeaway
Edgartown, MA
11.2017 - 07.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Created a positive environment by delivering courteous greetings to customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Emt Certification -

Quincy College
Quincy, MA
12.2024

Diploma -

Martha’s Vineyard Regional High School
Edgartown, MA
06.2016

Skills

  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Staff motivation
  • Latte art expertise
  • Cash handling

Timeline

Barista

Espresso Love
09.2020 - 11.2021

Barista

Rosewater Market and Takeaway
11.2017 - 07.2020

Barista Shift Supervisor

Dunkin' Donuts

Emt Certification -

Quincy College

Diploma -

Martha’s Vineyard Regional High School
Christina McCarthy