Christina McElroy
Battle Ground,WA
Summary
Dynamic Cashier Team Lead with a proven track record in conflict resolution, employee training, and customer satisfaction. Committed to fostering strong team relationships and optimizing store operations.
Overview
31
31
years of professional experience
Work History
Cashier Team Lead
Fred Meyer
Battle Ground, Washington
11.2021 - Current
- Resolved customer complaints promptly to ensure satisfaction during shopping experience.
- Greeted customers and provided friendly customer service
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Developed strong working relationships with team members to foster collaboration.
Cashier
Lowes Home Improvment
Longview, Washington
01.2020 - 02.2021
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Mobil Gas Station
Ridgefield, Washington
01.2011 - 02.2012
- Managed cash register transactions and ensured accurate cash handling.
- Stocked shelves and organized merchandise for optimal display and access.
- Trained new staff on operational procedures and customer service standards.
- Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
Deli Clerk
Albertsons Grocery Store
Ridgefield, Washington
08.1995 - 09.1997
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Followed health regulations and store policies for food safety and sanitation compliance.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Offered samples to promote and upsell specials.
Education
Business Certificate - Business Administration
BCTI
Vancouver, WA06-2001
GED -
Job Corps
Yachats, OR06-1995
Skills
- Customer service
- Team leadership
- Employee training
- Store operations
- Conflict resolution
- Time management
- Adaptability and dependability
- Escalation handling
References
References available upon request.
Timeline
Cashier Team Lead
Fred Meyer
11.2021 - Current
Cashier
Lowes Home Improvment
01.2020 - 02.2021
Cashier
Mobil Gas Station
01.2011 - 02.2012
Deli Clerk
Albertsons Grocery Store
08.1995 - 09.1997
Business Certificate - Business Administration
BCTI
GED -
Job Corps