Christina Moore
Columbus,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to bring over 10 years of related experience and take on a challenging new role.
Overview
9
9
years of professional experience
Work History
Business Analyst
JP Morgan Chase
01.2023 - Current
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Implemented improved reporting techniques, resulting in performance deficiencies identification.
- Gathered data from multiple sources to research access opportunities, analyze key metrics and track industry trends
- Created daily reporting for inventory tracking and communicated with leadership
Fraud Supervisor
JP Morgan Chase
04.2021 - 01.2023
- Handled customer complaints, resolved issues, and recommend policy updates to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity
- Maintained compliance with company policies, objectives, and communication goals
- Evaluated employee performance and coached and trained to improve opportunity areas
- Subject Matter Expert for Zelle, Fraud Research, Digital Account Opening, Starbucks, ID Theft, Wires, and GL Reconciliation functions
Inventory Management Senior Specialist III
JP Morgan Chase
03.2018 - 04.2021
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Create and report daily dashboard to provide inventory updates for leadership
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Reviewed accounts with online fraud for risk factors and ended business relationship as needed
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Conduct deep dive analysis on escalations
Inventory Management Senior Specialist I
JP Morgan Chase
11.2014 - 03.2018
- Subject Matter Expert for Representment, Zelle, Debit Disputes, and DAO Chargeback functions
- Lead multiple training classes for Representments, Zelle, and Chargeback functions
Education
Columbus State Community College
Columbus, OHSkills
- Data Analysis
- Requirements Gathering
- Proficient in Excel and Microsoft Office Products
- Project Management
- Training and Coaching
- Effective written and verbal communication skills
- Loss mitigation
- Strong risk analysis
Timeline
Business Analyst
JP Morgan Chase
01.2023 - Current
Fraud Supervisor
JP Morgan Chase
04.2021 - 01.2023
Inventory Management Senior Specialist III
JP Morgan Chase
03.2018 - 04.2021
Inventory Management Senior Specialist I
JP Morgan Chase
11.2014 - 03.2018
Columbus State Community College
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