Christina Morales Aguirre
Fort Myers
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Authorization and referral coordinator
Family Health Centers of SW Florida
Fort Myers
11.2023 - Current
- Process specialty referrals.
- Dental referrals.
- Specialist authorizations.
- Dental authorizations.
- Answer phones
- Distribute clinicals.
- Fax referrals and records.
Customer Service Representative
Family Medical Clinic
Fort Myers
06.2023 - 11.2023
- Open and close the office.
- Check the patient's in and out.
- Collect urine samples.
- Create patient charts.
- Fax, scan, and copy documents.
- Create lab orders.
- Cleaning.
- Check urine specimens.
- Answer phones.
- Collect patient cash payments.
- Medication prior authorizations.
- Referrals.
Customer Service Representative
Lee Health System
Fort Myers
04.2018 - 07.2022
- Check patients in and out.
- Answer phones.
- Insurance verification.
- Insurance authorizations.
- Process referrals.
- Confirm appointments.
- Schedule patients.
- Schedule stat radiology orders.
- Scanning audits.
- Collect co-pays.
- Pre-registration.
- Scan patient records.
- Sort, fax, and distribute to the doctors' inboxes.
- Patient surveys.
Office Assistant
Morales Childcare
Fort Myers
06.2007 - 04.2018
- Answer phones.
- Take and distribute accurate messages.
- Greet parents.
- Fax, scan, and copy documents.
- Update childcare files.
Education
GED -
Dunbar Community School
01-2014
Skills
- Phone communication
- Attention to detail
- Bilingual communication
- Empathy and patience
- Flexibility and adaptability
- Team player
- Multitasking efficiency
- Active listening
Timeline
Authorization and referral coordinator
Family Health Centers of SW Florida
11.2023 - Current
Customer Service Representative
Family Medical Clinic
06.2023 - 11.2023
Customer Service Representative
Lee Health System
04.2018 - 07.2022
Office Assistant
Morales Childcare
06.2007 - 04.2018
GED -
Dunbar Community School