Christina Munoz
Baytown,TX
Summary
Proven CSR with a track record of enhancing customer satisfaction and retention rates at AJ Laird through expert complaint handling and adept use of CRM software. Skilled in fostering customer loyalty and managing high call volumes, demonstrated a commitment to customer focus and operational efficiency. Achieved a significant improvement in onboarding speed by training new team members. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated CSR experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Intelligent CSR with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.
Overview
27
27
years of professional experience
Work History
CSR
AJ Laird
La Porte TX
07.2022 - Current
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
CSR
Matt Robinson
League City, TX
05.2020 - 05.2022
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
CSR
David Turrentine
4003 Center St Deer Park TX
03.2008 - 05.2020
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Food Service
Deer Park Independent School District
Deer Park TX
01.2001 - 01.2008
- Demonstrated adaptability and resilience by successfully completing rotations in various dietetic practice areas, such as clinical nutrition, food service management, community nutrition, and more.
- Collaborated with other departments like food service, maintenance, and security personnel to ensure seamless guest experiences throughout their visit.
- Coordinated with food service staff to ensure high-quality preparation of therapeutic meals for patients.
- Ensured compliance with food service guidelines by routinely checking food temperatures and serving sizes.
CSR
Al Howard
Pasadena TX
03.1998 - 06.2000
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
H. M. King High
Kingsville TX05.1984
Skills
Call center experience
Customer Focus
Complaint Handling
CRM Software
Family, Fishing,
Love to spend time with my family. I have 7 grandchildren who love the outdoors. Support with softball, band, football, choir, karate.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR
AJ Laird
07.2022 - Current
CSR
Matt Robinson
05.2020 - 05.2022
CSR
David Turrentine
03.2008 - 05.2020
Food Service
Deer Park Independent School District
01.2001 - 01.2008
CSR
Al Howard
03.1998 - 06.2000
High School Diploma -
H. M. King High