CHRISTINA NATAL
HCA Houston Healthcare
Katy,TX
1
Certification
4
years of professional experience
Compassionate Emergency Room Patient Access Representative skilled in patient intake, registration, and emergency department workflow. Pursuing nursing education to transition into an Emergency Room Technician role for hands-on patient care experience. Demonstrates effective communication with patients and healthcare teams under pressure while supporting efficient ER operations. Committed to delivering patient-centered care and enhancing clinical skills in emergency nursing.
Work History
ER Patient Access Representative II
1 Year 9 Months- Support patients and families in a high-volume Emergency Department, providing compassionate assistance during stressful and critical situations.
- Collaborate closely with nurses, physicians, EMS, and ancillary departments to support efficient patient flow and continuity of care.
- Obtain and accurately document patient information while maintaining HIPAA compliance and confidentiality.
- Communicate effectively with patients, families, and clinical staff while managing multiple priorities in a fast-paced environment.
- Maintain accurate electronic patient records and promptly resolve discrepancies to support efficient care delivery.
- Follow hospital safety standards, policies, and procedures while promoting a safe, respectful, and patient-centered environment.
Patient Access Representative PRN
5 Months- Greeted, registered, and assisted patients presenting for emergency evaluation and treatment, providing a professional and compassionate first point of contact.
- Accurately obtained and verified patient demographics and insurance information while maintaining confidentiality and HIPAA compliance.
- Collected patient financial responsibility and assisted with efficient registration to support timely patient processing and care.
- Communicated effectively with patients, families, nurses, providers, and other clinical staff in a fast-paced healthcare environment.
- Provided administrative and operational support to the Nurse Manager and Facility Administrator.
- Maintained a clean, organized, and professional environment while adhering to facility policies, safety standards, and patient service expectations.
ER Administrative Assistant PRN
1 Year 10 Months- Greeted patients upon arrival at emergency room
- Check patient insurance, demographics, and health history to keep information current
- Gathered patient information, communicated with medical staff, and managed patient flow to ensure timely care delivery
- Checked patient insurance details for accuracy, demographics, and health history to keep information current
- Obtained signatures for treatments, release of medical information, insurance benefits assignment, and payment collection from responsible parties
- Obtained copies of identification and insurance cards for patient records of necessary identification and insurance cards
ER Registar PRN
2 Years 2 Months- Conducted bedside interviews to obtain and verify patient demographic and insurance information.
- Maintained accurate patient charts while ensuring HIPAA and regulatory compliance.
- Coordinated patient admissions and transfers according to physician orders.
- Obtained required signatures and verified patient identification and insurance documentation.
- Calculated and collected patient financial responsibility.
ER Unit Clerk PRN
6 Months- Processed provider medical orders accurately and maintained updated patient records.
- Coordinated patient admissions, transfers, appointments, and procedures.
- Monitored call lights and communicated patient needs to appropriate clinical staff.
- Supported daily nursing unit operations and communicated with nurses, providers, patients, and visitors.
- Reported unit concerns to leadership to support timely resolution and patient care.
Emergency Room Receptionist PRN
1 Year 9 Months- Welcomed and registered patients upon arrival to the Emergency Department.
- Gathered patient information and coordinated with clinical staff to support efficient patient flow.
- Verified demographics, insurance, and health information to maintain accurate records.
- Obtained required treatment, insurance, and financial consent signatures.
- Collected and verified patient identification and insurance documentation.
Education
High School Diploma
Skills
EMR
HIPAA compliance
Medical terminology
Customer service
Multitasking
Emtalla
Certification
Basic Life Support (BLS) Certification — American Heart Association (AHA)
Active/Current
Timeline
Patient Access Representative PRN
Physicians PremiER
03.2026 - CurrentRead More
ER Patient Access Representative II
Memorial Hermann Health System
11.2024 - CurrentRead More
ER Administrative Assistant PRN
Total Point Healthcare Inc.
10.2024 - CurrentRead More
ER Registar PRN
HCA Houston Healthcare
06.2024 - CurrentRead More
ER Unit Clerk PRN
HCA Houston Healthcare
12.2023 - 06.2024Read More
Emergency Room Receptionist PRN
SignatureCare Emergency Center
03.2022 - 12.2023Read More
Paetow High School
High School Diploma
Read More