Christina Nelson

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Established and updated patient profiles, medications and insurance details.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Received, reviewed, dispensed and labeled over 300-400 prescriptions daily.
• Compiled customer demographic, allergy and medical history background.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Prepared pricing and instruction labels for placement on prescriptions.
• Adhered to infection control policies and procedures to prevent spread of disease.
• Merchandised related products to drive pharmacy department sales.

•Team schedules.•Administration and education of vaccines.

• Facilitated patient care coordination between healthcare providers and patients.
• Managed electronic health records using CenterWell's proprietary systems.
• Conducted patient assessments to ensure appropriate clinical services delivery.
• Resolved patient inquiries and concerns to improve satisfaction levels.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.