CHRISTINA NEWLON
Steubenville,Ohio
Summary
Self-motivated retail professional with strong leadership skills, attention to detail, and problem-solving abilities honed over progressive background in complex environments. History of achieving sales targets by staying on top of demanding daily workloads and going beyond basic requirements to satisfy every customer. Solid team builder devoted to empowering employees and working collaboratively to meet objectives.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
29
29
years of professional experience
Work History
Office Manager
North American Dental Group
07.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment by 20%.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability and increased by 30%.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Store Lead
Wal-Mart
06.1996 - 07.2021
- Met targets consistently with smooth coordination of sales floor operations
- Recaptured customer loyalty, implementing quick and complete resolutions to handle diverse issues
- Maintained open communication with senior management by completing accurate and current records detailing daily activities and notable incidents
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors
- Delivered exceptional customer experiences by empowering employees with knowledge and abilities to handle routine needs
- Kept labor costs low by using smart scheduling strategies and assigning work based on employee strengths and operations needs
Education
High School -
06.1997
Skills
- Team leadership
- Public speaking
- KPI tracking
- Customer service
- Office management
- Organizational skills
- Customer relations
- Clear oral/written communication
- Payroll and budgeting
- Credit and collections
- Scheduling coordination
- Inventory control
- Human resources
- Supply management
Timeline
Office Manager - North American Dental Group
07.2021 - Current
Store Lead - Wal-Mart
06.1996 - 07.2021
Greensburg Salem - High School,
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