Christina Nickel
Arcade builder/ Shop Manager
Greendale,WI
Summary
Dynamic Shop Manager at Arcade Imagination with a proven track record in employee management and inventory control. Enhanced operational efficiency, resulting in increased sales and customer satisfaction. Skilled in strategic planning and team leadership, fostering a high-performing environment through effective training and performance evaluation.
Overview
30
30
years of professional experience
Work History
Shop Manager
Arcade Imagination
Oak Creek, WI
05.2022 - Current
- Trained and mentored staff on operational procedures and customer service best practices.
- Implemented inventory control systems to optimize stock management and reduce waste.
- Managed daily operations to ensure efficient store functionality and customer satisfaction.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
Business Owner
Christina’s Cleaning Service
Greendale, WI
05.2002 - 05.2008
- Oversaw daily operations to guarantee seamless service delivery and enhance client satisfaction.
- Managed daily operations, ensuring seamless service delivery and client satisfaction.
- Developed and implemented cleaning protocols to enhance efficiency and safety standards.
- Trained new staff on cleaning techniques and customer service best practices.
- Oversaw inventory management, ensuring adequate supplies for operational needs.
- Established strong client relationships to encourage repeat business and referrals.
- Streamlined scheduling processes to optimize workforce deployment and minimize downtime.
- Conducted quality control inspections to maintain high service standards across all projects.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
Business Owner
Christina’s Cleaning Service Green Bay
Green Bay, WI
08.1999 - 05.2003
- Performed routine cleaning tasks following established safety protocols and methods.
- Organized and maintained cleaning supplies to ensure efficient workflow.
- Assisted team members in executing detailed cleaning plans for various properties.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness.
- Implemented best practices for sanitation and hygiene in residential settings.
- Trained new staff on cleaning techniques and company policies to uphold quality standards.
- Contributed to customer satisfaction by delivering consistent, high-quality service during each visit.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Visually inspected area for overlooked aspects.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Treated stains and damaged areas to restore value.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and service quality.
- Established strong client relationships through effective communication and personalized service plans.
- Oversaw scheduling of cleaning crews, ensuring coverage and timely completion of assignments.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cleaning Supervisor
The Maids
Green Bay, WI
02.1996 - 08.1999
- Supervised daily cleaning operations, ensuring adherence to quality standards and client specifications.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections to maintain high cleanliness standards across all assigned properties.
- Managed inventory of cleaning supplies, ensuring timely replenishment and cost-effective purchasing practices.
- Resolved customer inquiries and complaints promptly, enhancing client satisfaction and loyalty.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
Education
GED - General Studies
Matc
Milwaukee, WI01.1995
High School Diploma -
South Division
Milwaukee, WI06.1994
Skills
Employee management
Employee motivation
Task delegation
Store operations
Staff recruitment
Recruitment and hiring
Team leadership
Inventory management
Effective leader
Operations management
Teamwork and collaboration
Strategic planning
Delegating work
Quality assurance
Inventory control
Assignment delegation
Performance evaluation and monitoring
Employee reviews
Process improvements
Desktops, laptops, and mobile devices
Operations oversight
Employee development
Timeline
Shop Manager
Arcade Imagination
05.2022 - Current
Business Owner
Christina’s Cleaning Service
05.2002 - 05.2008
Business Owner
Christina’s Cleaning Service Green Bay
08.1999 - 05.2003
Cleaning Supervisor
The Maids
02.1996 - 08.1999
GED - General Studies
Matc
High School Diploma -
South Division