Christina Ricci
Shavertown,PA
Summary
Dynamic Optician with extensive experience at Main Optical and Pennsylvania Vision Center excelling in customer service and staff management. Proven track record in enhancing patient satisfaction through personalized eyewear solutions and effective training of junior staff. Skilled in insurance verification/billing and office administration, fostering a collaborative environment that boosts operational efficiency.
Overview
28
28
years of professional experience
Work History
Optician
Main Optical
Luzerne, PA
03.2023 - Current
- Provide expert guidance on eyewear selection, ensuring optimal fit and comfort for clients.
- Assist in the fitting and adjustment of glasses to meet individual client needs.
- Manage inventory of optical products, maintaining organized displays for customer engagement.
- Train staff on best practices in customer service and optical measurements.
- Develop personalized solutions to improve patient satisfaction and loyalty.
Office Manager
Pennsylvania Vision Center
Luzerne, PA
01.1998 - 10.2022
- Coordinated office operations to enhance workflow efficiency and improve service delivery.
- Handled insurance billing for all medical and optical claims.
- Managed scheduling of patient appointments, optimizing resource allocation and minimizing wait times.
- Oversaw inventory management, ensuring timely procurement of office supplies and equipment.
- Developed and implemented administrative procedures to streamline daily operations and improve productivity.
- Trained new staff on office protocols and customer service standards, fostering a collaborative team environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Bachelor of Arts - Communications
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05.2000
High School Diploma -
Lake Lehman
Lehman, PA06.1996
Skills
- Customer service
- Insurance verification
- Insurance billing
- Office administration
- Organizational skills
- Customer relations
- Scheduling coordination
- Staff management
- Staff hiring
Timeline
Optician
Main Optical
03.2023 - Current
Office Manager
Pennsylvania Vision Center
01.1998 - 10.2022
Bachelor of Arts - Communications
East Stroudsburg University of Pennsylvania
High School Diploma -
Lake Lehman