Christina Rodriguez
Baton Rouge,LA
Overview
11
11
years of professional experience
Work History
Patient Account Representative
Peak Performance Physical Therapy
Baton Rouge, LA
02.2015 - Current
- Managed patient billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Accurately posting insurance and patient payments, denial management, appeals and insurance follow-up.
- Coordinated payment plans for patients and monitoring those accounts.
- Entered all new information into the billing system such as Referring Sources, Insurance Carriers, Attorneys etc.
- Insurance benefit verification
- Educated patients on benefits and coverage options, improving understanding of insurance processes.
- Posted payments and processed refunds.
- Provided customer service, handling patient situations with professionalism and empathy.
- Maintain a high percentage of current accounts receivable.
- Answered incoming calls assisting patients with their account.
- Contacted patients after insurance has processed to obtain payments.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- End of Day balancing, recording and uploading deposits to cash management
Education
Associate of Science - Medical Laboratory Science
Cumberland School of Technology
Baton Rouge, LASkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Data entry proficiency
- Medical terminology
- Medical Billing Understanding
- Collections experience
- Customer service
- Problem-solving
- Verbal and written communication
Timeline
Patient Account Representative
Peak Performance Physical Therapy
02.2015 - Current
Associate of Science - Medical Laboratory Science
Cumberland School of Technology