Alicia Serna
Tigard
Summary
Accomplished educator with expertise in lesson planning and team collaboration. Known for creating supportive learning environments and enhancing student engagement through innovative teaching methods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher
Safari Kids Learning Center
Tigard, OR
04.2026 - Current
- Developed and implemented engaging lesson plans to foster student learning.
- Assisted in creating a positive classroom environment conducive to growth.
- Collaborated with staff to evaluate educational materials and resources.
- Monitored student progress, providing feedback and support as needed.
- Organized and facilitated hands-on activities that promoted experiential learning.
- Maintained classroom organization and prepared materials for daily lessons.
- Engaged parents through regular communication regarding student performance.
Teacher
KinderCare Learning Centers
Tigard, OR
07.2025 - 04.2026
- Adapted teaching methods to accommodate diverse learning styles effectively.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Enhanced literacy skills with targeted reading programs.
Restaurant Waiter
Olive Garden
Lake Oswego, OR
08.2024 - 03.2025
- Provided exceptional customer service to enhance guest satisfaction and encourage repeat visits.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Assisted in training new waitstaff on restaurant procedures and menu offerings.
- Managed multiple tables efficiently, prioritizing tasks to accommodate guest needs.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Beauty Advisor
Sephora
Tualatin, OR
07.2024 - 01.2025
- Delivered personalized product recommendations to enhance customer satisfaction and drive sales.
- Assisted clients in makeup application techniques, fostering a welcoming shopping experience.
- Maintained up-to-date knowledge of beauty trends and product launches, ensuring informed customer interactions.
- Collaborated with team members to organize promotional displays and optimize store layout for maximum visibility.
- Engaged customers through effective communication, building strong relationships and encouraging repeat visits.
Sales Manager
Ulta Beauty Inc.
Tigard, OR
03.2021 - 06.2024
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed training programs that improved product knowledge and customer service skills among staff.
- Analyzed market trends to adjust inventory levels and optimize merchandise assortment for increased sales.
- Collaborated with marketing team to create promotional campaigns, enhancing brand visibility and engagement.
- Established strong relationships with vendors, negotiating favorable terms to enhance product offerings and margins.
- Mentored junior sales associates, fostering a culture of excellence and professional growth within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Menlo Atherton High School
Menlo Park, CASkills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
Certification
- Licensed cpr
- Licensed first aid
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Teacher
Safari Kids Learning Center
04.2026 - Current
Teacher
KinderCare Learning Centers
07.2025 - 04.2026
Restaurant Waiter
Olive Garden
08.2024 - 03.2025
Beauty Advisor
Sephora
07.2024 - 01.2025
Sales Manager
Ulta Beauty Inc.
03.2021 - 06.2024
High School Diploma -
Menlo Atherton High School