Summary
Overview
Work History
Skills
Timeline
Generic

Christina Serna- Tellez

Houston,TX

Summary

Results-driven store manager with expertise in team leadership, customer relations, and problem-solving. Proven ability to analyze sales data and train staff to enhance performance and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Interim Store Manager

Sephora USA
Houston, TX
05.2026 - Current
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Trained and developed team members on product knowledge and customer service standards.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Delivered exceptional customer experiences by addressing inquiries and resolving issues promptly.

Assistant Store Manager

Sephora USA
Friendswood, TX
03.2023 - 04.2026

Assistant Store Manager

Sephora Highland Village
Houston, TX
09.2022 - 03.2023

Interim Assistant Store Manager

Sephora Atascocita Commons
Humble, TX
05.2022 - 08.2022

Sales and Service Leader

Sephora Rice Village
Houston, TX
08.2018 - 04.2022

Sales and Service Team Leader

Sephora First Colony
Sugar Land, TX
09.2013 - 08.2018

Beauty Advisor

Sephora Rice Village
Houston, TX
07.2012 - 09.2013

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Recruitment and hiring
  • Leadership development

Timeline

Interim Store Manager

Sephora USA
05.2026 - Current

Assistant Store Manager

Sephora USA
03.2023 - 04.2026

Assistant Store Manager

Sephora Highland Village
09.2022 - 03.2023

Interim Assistant Store Manager

Sephora Atascocita Commons
05.2022 - 08.2022

Sales and Service Leader

Sephora Rice Village
08.2018 - 04.2022

Sales and Service Team Leader

Sephora First Colony
09.2013 - 08.2018

Beauty Advisor

Sephora Rice Village
07.2012 - 09.2013
Christina Serna- Tellez