CHRISTINA SMITH
Gretna,LA
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
12
12
years of professional experience
Work History
Medical Scheduler
GI Alliance
06.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
Pricing Manager
Lowes Home Improvement Stores
08.2012 - 01.2021
- Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
- Reduced operational costs by identifying inefficiencies in current pricing systems and processes.
- Ensured compliance with legal requirements related to price setting by staying updated on industry regulations.
- Developed customized pricing proposals to attract new clients and retain existing customers.
Education
No Degree - Nursing
Delgado Community College
New Orleans, LA05.2002
Skills
- Appointment Coordination
- Reception oversight
- HIPAA Compliance
- Strong Organization
- Patient confidentiality
- Patient Scheduling
- Patient Relations
- Customer Service
- Clerical Support
- Schedule Management
- Medical Office Procedures
Timeline
Medical Scheduler
GI Alliance
06.2021 - Current
Pricing Manager
Lowes Home Improvement Stores
08.2012 - 01.2021
No Degree - Nursing
Delgado Community College
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