Christina Stephenson
Gulfport,MS
Summary
Detail-oriented healthcare professional with 4+ years of experience in front office coordination, patient intake, and referral scheduling. Skilled in customer service, active listening, and problem solving, with a strong focus on accurate documentation and timely communication. Supports efficient clinic operations and positive patient interactions.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Jernigan Chiropractic Clinic
Gulfport, Mississippi
04.2022 - 09.2026
- Coordinated patient reception and front desk operations across busy medical office workflows.
- Administered appointment scheduling within an electronic medical records system to support daily patient flow.
- Verified patient records and insurance data during check-in, ensuring accurate intake for efficient patient processing.
- Managed incoming calls and distributed messages to clinical staff, facilitating timely communication and support for patient care.
- Scheduled referrals and follow-up appointments with providers to support continuity of care.
- Contacted patients to confirm scheduled visits and collect additional intake details.
- Managed check-in and check-out process and processed co-payments. Explained patient financial responsibility before services were rendered.
- Tracked daily appointment schedules to align patient arrivals with visit times, optimizing patient flow in the clinic. to keep patient arrivals aligned with visit times.
- Supported office operations through filing, scanning, and chart management.
- Performed documentation quality checks to support accurate data entry and record integrity.
- Copied insurance cards for patient files to ensure accurate billing and coverage verification., documented coverage details, and confirmed benefits for upcoming procedures or appointments. Entered insurance demographics and health history into patient database with accuracy.
- Prepared new patient files upon request while following records management policies.
- Maintained HIPAA compliance through strict protection of patient confidentiality.
- Verified demographics, entered data into an electronic health record system, and assisted physicians with patient documentation.
- Operated multi-line phone system and connected callers with requested personnel and departments.
Pharmacy Technician
Jackson's Discount Pharmacy
Gulfport, MS
01.2017 - 04.2022
- Processed insurance claims and prior authorizations, ensuring timely access to medications for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Entered prescription data into pharmacy software accurately.
- Worked alongside the pharmacy team to prioritize and complete medication orders.
- Interpreted and processed medication orders under the supervision of the pharmacist.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist in efficiently clearing high volume of prescriptions while addressing customer inquiries.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Responded to phone inquiries and directed requests to pharmacists for efficient service.
- Handled incoming phone calls and provided accurate information to direct patient inquiries.
- Processed customer payments and handled credit card transactions.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Provided customer service by addressing patient questions and concerns with empathy, and enhanced patient satisfaction.
Personal Banker
The People's Bank
Gulfport, MS
05.2016 - 12.2016
- Processed cash deposits, withdrawals, and transfers for daily banking transactions.
- Opened checking and savings accounts with complete, accurate documentation.
- Reviewed customer information for identification and account maintenance compliance.
- Supported branch operations through cash balancing, handling, and recordkeeping.
- Assisted customers with account openings, account closings, loan applications, and financial decisions.
Teacher's Assistant
Harrison Central Elementary
Gulfport, MS
11.2015 - 05.2016
- Supervised student activities during centers, recess, and transitions.
- Reinforced reading, writing, and math skills with small-group support.
- Prepared classroom materials, supplies, and learning resources for daily use.
- Organized instructional records, assignments, and classroom paperwork.
- Communicated with teachers, staff, and families regarding student needs.
Pharmacy Technician
Jackson's Discount Pharmacy
Gulfport, MS
02.2013 - 11.2015
- Assisted customers with product selection and store service needs.
- Processed sales transactions using point-of-sale systems.
- Stocked merchandise and maintained organized sales floor displays.
- Resolved customer questions and concerns with professionalism.
- Replenished inventory and checked product availability for store operations.
- Maintained clean, safe, and welcoming retail environment.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Sales Clerk
Stein Mart
Biloxi, MS
11.2009 - 02.2013
- Assisted Stein Mart shoppers with apparel, home goods, and accessory selections
- Processed Stein Mart sales transactions using register and POS system
- Restocked Stein Mart merchandise from stockroom to sales floor
- Organized Stein Mart racks, shelves, and displays for neat presentation
- Handled Stein Mart returns, exchanges, and customer questions
- Replenished fitting rooms and returned items to proper departments
- Supported Stein Mart loss prevention through attentive floor monitoring
Education
Associate of Science - Medical Laboratory Science
MGCCC Jefferson Davis Campus
Gulfport, MS05-2015
High School Diploma -
Biloxi High School
Biloxi, MS05-2012
Skills
- Appointment scheduling and referral coordination
- Patient intake and documentation
- EMR charting and data management
- Insurance verification and benefit summary
- Customer service and support
- Active listening and problem solving
- Positive attitude
Contact for Reference
- Jeremy Jernigan - Chiropractor - 228.263.5996
- Gary Jackson - Pharmacist - 228.380.0354
- Jackie Henson -
- Billy Walker -
Timeline
Front Desk Receptionist
Jernigan Chiropractic Clinic
04.2022 - 09.2026
Pharmacy Technician
Jackson's Discount Pharmacy
01.2017 - 04.2022
Personal Banker
The People's Bank
05.2016 - 12.2016
Teacher's Assistant
Harrison Central Elementary
11.2015 - 05.2016
Pharmacy Technician
Jackson's Discount Pharmacy
02.2013 - 11.2015
Sales Clerk
Stein Mart
11.2009 - 02.2013
Associate of Science - Medical Laboratory Science
MGCCC Jefferson Davis Campus
High School Diploma -
Biloxi High School