Christina Supnet
Modesto,CA
Summary
A dynamic Salon Owner/Operator at Lash & Pixie, spearheaded operations to enhance customer retention significantly through top-notch service and meticulous follow-up. Skilled in business development and staff management, Excel in creating welcoming environments and ensuring regulatory compliance, showcasing a blend of strong decision-making and industry trend awareness.
Overview
27
27
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Salon Owner/Operator
Lash & Pixie
Modesto, CA
09.2017 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Stylist
Pino’s Hair Salon
09.2014 - 10.2017
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Stylist
Le Papillon Salon
09.2012 - 10.2014
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Processed payments, entering sales in register for prompt customer service.
Manager
Great Clips for Hair
Mc Henry Ave.
10.1997 - 12.2000
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
General Studies
Modesto Junior College
Modesto, CAHS Diploma - General
Hughson High School
Hughson, Ca 09.1991 - 06.1995
Skills
Upselling Services
Employee Training
Staff Management
Salon Marketing
Skin care knowledge
Hair styling techniques
Industry trend awareness
Appointment Scheduling
Customer Service
Product Promotion
Business Management
Scheduling
Decision-Making
Business Development
Certification
Barbercide Sanitization Certified
Nova Lash Certified
Mydentity Color Certified
Wella Color Certified
Timeline
Salon Owner/Operator
Lash & Pixie
09.2017 - Current
Stylist
Pino’s Hair Salon
09.2014 - 10.2017
Stylist
Le Papillon Salon
09.2012 - 10.2014
Manager
Great Clips for Hair
10.1997 - 12.2000
HS Diploma - General
Hughson High School
09.1991 - 06.1995
General Studies
Modesto Junior College