Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Thomas

Atascosa,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

RSC Rep III

Charter Spectrum
11.2015 - Current
  • Facilitate Enterprise Fiber sales, site surveys, pre-install and final installs for national and major enterprise accounts.
  • Administrative support for Enterprise Service Deliver Managers, Project Managers, Field Operations and Business Partners by compiling sales, site surveys, pre-install and final installs.
  • Developed and maintained positive interdepartmental relations with Enterprise tech support, ROC, NOC, SCS, Network Operations. Coordinated with Field Operations to properly handle customer installs and trouble call requests.
  • Utilized FMS/WFX system to direct movement of In-house and contractor field service and install technicians.
  • Trained and provided guidance to new team members to apply best practices and comply with methods and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving ETD and EGT escalation tickets swiftly.

Field Traffic Controller

Comcast, Xfinity
08.2000 - 11.2014
  • Directed dispatching, routing, and tracking of Install and service call technician's daily routes using Arris and WFX system software.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with inhouse and contractor technicians to coordinate timely arrival customer scheduled appointments
  • Maintained professional relationship with field operations leadership, quota team and direct sales representatives to promote satisfactory outcomes for customers.
  • Tracked technician progress to identify possible delays and provide real-time updates to customers.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances by responding to escalated request from customer service department.
  • Coordinated schedules for optimal coverage of next day workload and adjusted quickly to changing demands.

Education

Certificate of Completion - Computer Science And Programming

Clover Park Technical College
Lakewood, WA
02.1995

Skills

  • Technical Troubleshooting
  • Customer Support
  • Paperwork Processing
  • Product Promotions
  • Cross-Functional Team Development
  • Sales Support
  • Systems and software expertise
  • Data entry proficiency

Accomplishments

Spectrum Spark recognitions received

· Oct 29, 2021 Quarterly Achievement Award Winner

· Outstanding Initiative

· Driving Our Success

· multiple Kudos and High Fives for great teamwork


Progression: Regional Support Center I - II

Progression: Regional Support Center II - III

Timeline

RSC Rep III

Charter Spectrum
11.2015 - Current

Field Traffic Controller

Comcast, Xfinity
08.2000 - 11.2014

Certificate of Completion - Computer Science And Programming

Clover Park Technical College

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Christina Thomas