Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Kevin Kallbreier

Louisville,KY

Summary

Seasoned Professional with more than 22 years of experience in fast-paced warehouse/office environments. Excellent communication and problem solving skills. Track record of achieving exceptional results.

Overview

21
21
years of professional experience

Work History

RSC REP III

Spectrum
10.2022 - Current
  • Work with Project Managers to setup and schedule projects via the LPJ process (Enterprise/Fiber)
  • Complete 30 day routing for our FT6 (Enterprise)Techs
  • Work with Quota Team to ensure coverage in all areas
  • Scrub upcoming jobs to ensure that all necessary support groups are engaged, equipment has been secured, and all other other facets are in place (to avoid No Go's).
  • Support FT6 (Enterprise) Techs throughout the day.
  • Run various reports and engage necessary support groups
  • Monitor Enterprise mailbox

RSC REP I

Spectrum
06.2019 - 10.2022
  • Monitor & Dispatch multiple techs in various areas to ensure all jobs are ran and completed in a timely manner (while maintaining OTA)
  • Work with Contract Partners to help complete positive work orders
  • Complete hourly updates for the areas that I'm assigned to
  • Take calls from technicians in the field that involve troubleshooting issues
  • Monitor email (Outlook & SMART)
  • Monitor tasks from technicians (via WFX)
  • Complete OTA calls to customers
  • Account corrections (using ICOMS, & GATEWAY)
  • Work with other reps (working ETDs) and assist as needed.

Field Technician II

Spectrum
05.2018 - 06.2019
  • Complete Trouble Calls/Upgrades/installs in a timely and professional manner
  • Troubleshoot, diagnose, and repair units while in the field (Cable boxes, modems, & routers)
  • Educate customers on preventive maintenance and safety regulations, and provide general customer service
  • Achieve monthly and quarterly goals.

Data Center Specialist

Wolverine Worldwide
06.2014 - 03.2018
  • Provided Help Desk support for local and remote users
  • Daily monitoring of systems and servers to maintain 100% up time
  • Facility support for all printers, workstations, PC, and related equipment
  • Build, image, & deploy equipment (as needed)- Desktop PCs, Laptops, WYSE workstations, Teklogix scanners, & Printers
  • Manage IT projects for the facility and support all other IT projects (multiple DC's)
  • Off hours support (phone & email).

Software Engineer II

PLG/Wolverine Worldwide
02.2012 - 09.2013
  • Monitor & support daily operations for 4 Distribution Centers (LDC, ODC, EDC, & the CDC)
  • This included PKMS, report, program, and operations support
  • Bi-weekly support trips to the ODC (Brookvile, OH)
  • Project support including RPG program creation and changes
  • SEQUEL support including report creation, monitoring, and research
  • Handled program promotions & documentation for myself as well as the offshore support team
  • Project support on the SAP transition project (LDC, ODC, EDC, & the CDC).

Supervisor

Stride Rite/PLG
01.2003 - 02.2012
  • Supervised 16 full time associates spread across three shifts with the addition of 24 temporaries
  • Lead, organize, and train Team Members, Senior Techs, & Team Leaders in all areas of the facility
  • Monitored production throughout the facility
  • Met/exceeded daily, weekly, & monthly goals/deadlines while keeping cost down
  • Helped create facility SOP's and updated them periodically
  • Used Lean Six Sigma techniques to stream line processes and increase productivity
  • Evaluate worker's performance and prepare written performance evaluations
  • Lowered Safety incidents by 20% thru additional training and follow ups.

Education

High School Diploma -

Western High School Early College Academy
Shively, KY
06.1995

Skills

  • Customer Support
  • Technical Troubleshooting
  • Technical aptitude
  • Microsoft Office Suite

Awards

  • Charter Champions Achievement Award 2021 (First Quarter)
  • Charter Champions Distinction Award 2020
  • Charter Champions Appreciation Club Award 2020
  • Charter Champions Achievement Award 2020 (Forth Quarter)
  • Charter Champions Achievement Award 2020 (Second Quarter)
  • Charter Champions Achievement Award 2019 (Second Quarter)

Timeline

RSC REP III

Spectrum
10.2022 - Current

RSC REP I

Spectrum
06.2019 - 10.2022

Field Technician II

Spectrum
05.2018 - 06.2019

Data Center Specialist

Wolverine Worldwide
06.2014 - 03.2018

Software Engineer II

PLG/Wolverine Worldwide
02.2012 - 09.2013

Supervisor

Stride Rite/PLG
01.2003 - 02.2012

High School Diploma -

Western High School Early College Academy

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Kevin Kallbreier