Christina Thomas
Concord,NC
Summary
Detail-oriented operations professional with 10+ years of experience supporting fast-paced logistics operations throughout workflow coordination, customer communication, and data tracking. Skilled at managing high-volume digitial communication (200+ daily emails), maintaining organized documentation systems, and supporting cross-functional teams to meet operational goals. Recognized for process improvement contributions and promoted within first year of employment. Thrives in independent and deadline-driven work environments.
Overview
11
11
years of professional experience
Work History
Administrative Assistant III
Southeastern Freight Lines
Charlotte, NC
11.2014 - Current
- Coordinate communication between internal departments and external customers, managing 200+ daily email interactions while maintaining accuracy and response timelines.
- Track shipment exceptions (overages, shortages, damages) using database systems to ensure accountability and resolution progress.
- Research and resolve lost shipment cases, collaborating across departments to minimize claims and operational delays.
- Supported reduction of freight claims ratio to under 20 % through improved documentation tracking and follow-up procedures.
- Maintain organized digital records and customer databases, ensuring data accuracy and confidentiality compliance.
- Schedule and coordinate appointments and workflow timelines between teams and clients.
- Train new administrative staff on systems, policies, and workflow processes.
- Provide consistent coordination through email, phone, and digital systems across multiple teams.
Education
Bachelor of Science - Economics
University of North Carolina At Charlotte
Charlotte, NC05.2014
Skills
- Project Coordination
- Cross-Functional Communication
- Process Improvement
- Data Tracking & Reporting
- Customer Support
- Documentation Management
- Quality Assurance
- Microsoft Excel & Database Systems
- Claims & Issue Resolution
- Training
Accomplishments
- Promoted within 10 months of hire based on performance and reliability.
- Recognized for OS&D associate of the year.
- 8 Eagle Awards for outstanding recognition from external customers.
- 2 Quality Achiever Awards.
- Contributed to Service Center earning Platinum Administrative Key Measures for 10 consecutive years.
Timeline
Administrative Assistant III
Southeastern Freight Lines
11.2014 - Current
Bachelor of Science - Economics
University of North Carolina At Charlotte
Technology
- Microsoft Excel
- Microsoft Outlook
- Teams/Zoom
- Database Management Systems