Christina Uriarte
MESA,AZ
Summary
To obtain a position in the medical field as a clinical supervisor that will allow me to utilize my acquired skills and knowledge to contribute to the goals of your company. I'm a self-starting Front Desk Coordinator with 16 years of experience and training in leadership. Proactive problem-solver with dedication to individualized patient/staff relationships and workplace organization.
Overview
23
23
years of professional experience
Work History
Front Office Lead
Ortho Arizona
08.2021 - Current
- Demonstrate strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversee daily front office operations, delegating tasks as necessary to maintain efficient workflow.
- Collaborate with management to identify areas for improvement, leading to increased overall productivity within team.
- Maintain clean and organize workspace to ensure smooth front office operations and positive environment for patients/staff.
- Assist in employee training programs, helping to develop highly capable front office team committed to providing excellent service.
- Monitor office supplies by checking inventory and placing orders.
- Sort, open, and rout mail and deliveries to appropriate personnel.
- Offer technical support and troubleshoot issues to enhance office productivity.
- Provide support for our back office to assist in provider clinic when needed.
- Delegate tasks to staff to organize and improve office efficiency.
Front Office Receptionist
Ortho Arizona
01.2012 - Current
- Net Practice EMR
- Front Office Receptionist/ Scheduler
- Centricity GE EMR
- Greet patients and visitors
- Answer all phone calls and direct to correct personal
- Collect payment and balances due
- Manage front office work flow
- Prepare 2 weeks in advance for clinical days
- Surgery scheduling
- Medical legal scheduling
- Athena EMR
Front Office Receptionist
Happy Kids Pediatrics
01.2007 - 01.2012
- Athena EMR
- Greet patients and visitors, directing all people to appropriate locations and services in courteous, polite and helpful manner
- Respect and maintain privacy as per HIPAA
- Provide friendly, efficient and professional telephone services for appointment scheduling or Physician call backs
- Other duties include: Registering patients, determining financial status of patients and their eligibility for services (private insurance and AHCCCS plans), assisting patients in correctly completing appropriate forms, Collected and posted fees according to protocol; prepared and balanced daily financial registers and submitted all forms and fees to billing department., filing of patient charts.
Housekeeper, Maintenance
Venture Out
09.2006 - 05.2007
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Ensuring duties were satisfactory to clients standards
Store Manager
Rent A Movie
09.2001 - 05.2007
- Greet customers in personable yet professional manner
- Assisted in maintaining clean, well-stocked store for customers
- Accurately handled customer funds and processed transactions
- Responsible for being aware of customer activity from Loss Prevention prospective
- Performed duties as assigned in order to maintain effective and profitable store.
Education
Medical Assistant - Medical Assistant
NRCMA Nationally Registered Certified
01.2024
High School Diploma -
Mesa High School
Mesa, AZ01.2004
Skills
- Exceptional communication
- Staff Training and Development
- Appointment Scheduling
- Documentation Management
- Opening and closing offices
- Customer service expertise
- Insurance Verification
- Office Management
- Mail Sorting
- Office supplies inventory management
- Team Leadership
References
available upon request
Timeline
Front Office Lead
Ortho Arizona
08.2021 - Current
Front Office Receptionist
Ortho Arizona
01.2012 - Current
Front Office Receptionist
Happy Kids Pediatrics
01.2007 - 01.2012
Housekeeper, Maintenance
Venture Out
09.2006 - 05.2007
Store Manager
Rent A Movie
09.2001 - 05.2007
Medical Assistant - Medical Assistant
NRCMA Nationally Registered Certified
High School Diploma -
Mesa High School
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