CHRISTINA Alvarez
Perris,CA
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Motivated customer service specialist with 9 years Transportation experience in a fast-paced, team-based environment.Overview
21
21
years of professional experience
Work History
Customer Service
Farmore Transportation
710 Rimpau Corona ca 92877
07.2006 - Current
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems.
- complete bills of ladings for customers on there orders.
- Providing customers with rate quotes and scheduleing orders to be dispacthed to carriers for pick-ups.
- Resolve product issues / service problems by clarifying the customers complaint and solving the problem
- contact carriers for customer tracing orders and providing customer with information on there shipments.
- Invoice customers on there shipments, prepare Invoice and mail it out.
- work through outlook / excel / Firefox, some knowledge in quick books
- schedule pick-ups for Less than truckload orders and truckloads.
Customer Service / Cashier
Big Lots
Corona, CA
10.2004 - 01.2005
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- stayed for closing to restock shelfs and organized store.
- Recommended alternative items if product was out of stock.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Medical Assistant - Medical Assistant
American College of Healthcare
Riverside, CA2011
Skills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Shipping and receiving professional
- Multi-line phone talent
- Highly Dependable
- POS systems expert
- team player
- Customer Service
- Problem Solver
- Transportation
- Dispatcher
- Great Personality
- Fast Learner
Timeline
Customer Service
Farmore Transportation
07.2006 - Current
Customer Service / Cashier
Big Lots
10.2004 - 01.2005
Medical Assistant - Medical Assistant
American College of Healthcare
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