Christina Villaseňor
El Monte,CA
Summary
Seeking employment. Backed by a loyal reputation as a team player and a passion for helping others.
Overview
1
1
Language
17
17
years of professional experience
Work History
Patient Service Representative
RadNet
Pasadena, CA
02.2026 - Current
- Managed patient appointment scheduling and maintained accurate records in electronic health systems.
- Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
- Facilitated insurance verification processes to ensure coverage for diagnostic imaging services.
- Collaborated with medical staff to streamline patient flow and reduce wait times effectively.
- Monitored and updated patient information to maintain compliance with healthcare regulations and standards.
- Developed and implemented process improvements that enhanced the efficiency of patient check-in procedures.
- Educated patients about services provided, ensuring clear communication regarding procedures and preparations needed.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Librarian
Moron Base
Spain
05.2015 - 04.2016
- Developed and maintained cataloging systems for efficient organization of library resources.
- Assisted patrons in locating materials and utilizing library services effectively.
- Coordinated community outreach programs to promote library services and engage local residents.
- Conducted workshops on information literacy, enhancing user research skills and resource navigation.
- Researched and acquired new library materials to maintain updated library collection.
- Located requested books on shelves and in library database and fetched items for patrons.
Medical Assistant
Shah M.D
Arcadia, CA
06.2011 - 07.2012
- Front Office
- Ensured all co-payments were received and tallied on day sheet including safe handling of nightly deposit
- Scheduled patient's appointment with appropriate clinician according to the scheduling guidelines
- Called patients to confirm their appointment on the next business day
- Called patients who have failed their appointments to reschedule the appointment
- Ensured all medical records/charts have been pulled for all appointments scheduled with assigned clinicians
- Made certain medical forms were completed and signed by patient's accordingly
- Verified patient's insurance eligibility; including effective date, PCP's name, and co-payment information
- Prepared medical records/charts for clinician and notified clinician's medical assistant of patient's arrival
- Back Office
- Interviewed patients, measured vital signs, and recorded information related to the chief complaint in patient chart
- Operated clinical, laboratory, and business equipment ( EKG, pulse oximetry, inhalation treatments)
- Prepared and stocked treatment rooms according to protocol for examination of patient; assisted clinicians with procedures, cleaned examination rooms and followed proper steps for sterilization of equipment
- Explained procedures and treatments to patient/family to gain cooperation and ease apprehension
- Maintained a neat, organized work area, ensure logbooks and tracking systems were in place
- Maintained inventory of back office supplies and re-order supplies as necessary
Medical Assistant
California Healthcare Management Corporate Office
Anaheim Hills, CA
03.2012 - 06.2012
- Answered and managed telephone calls including taking messages and forwarding calls
- Scheduled and coordinated Doctors monthly schedule
- Attended meetings as necessary to maintain informed of office procedures and expectations
- Uploaded insurance and other patient information to the GR Information Management System
- Verified patient's insurance eligibility, including effective date, PCP's name, and co-payment information
- Coordinated schedule of medical procedures/ surgeries' for Doctor
Sales Associate
Papaya Clothing
Riverside, CA
04.2010 - 01.2011
- Welcomed and greeted customers to store
- Maintained awareness of merchandise available in the store in effort to assist customers with shopping needs
- Assisted in maintaining the store, minimized clutter, ensured fixtures were organized, fully-stocked
Cashier
Norco Ranch Market
Norco, CA
11.2009 - 04.2010
- Ensured customers received prompt and courteous service
- Operated cash register system, lotto terminal and credit card machine
- Maintained grocery, cooler and freezer items by restocking as necessary
- Assisted customers with their questions, obtaining price verification on products and stock checks
Education
Medical Assistant (Certificate) - undefined
American Career College
07.2011
Diploma - undefined
Norco High School
06.2009
Skills
Organizational skills
Strong oral and written communication skills
Team collaboration
Problem-solving skills
Reading and teaching
Approachable
Friendly
FLUENT IN LANGUAGE
Scheduling
Event planning
Additional Information
- Bilingual/Biliterate-Spanish
- Knowledge of GR Information Management System (GRIMS)
- CPR, First Aid, HIPPA Certified
- Microsoft Office 2010 Proficient
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
RadNet
02.2026 - Current
Librarian
Moron Base
05.2015 - 04.2016
Medical Assistant
California Healthcare Management Corporate Office
03.2012 - 06.2012
Medical Assistant
Shah M.D
06.2011 - 07.2012
Sales Associate
Papaya Clothing
04.2010 - 01.2011
Cashier
Norco Ranch Market
11.2009 - 04.2010
Diploma - undefined
Norco High School
Medical Assistant (Certificate) - undefined
American Career College