Christina Wilson
Newington,CT
Summary
Dynamic Patient Access Registrar at Hartford Healthcare with expertise in insurance verification and a proven track record of enhancing patient satisfaction. Adept at maintaining HIPAA compliance while delivering exceptional service. Strong problem-solving abilities and attention to detail ensure efficient patient registration and accurate data management. Committed to fostering trust and professionalism in diverse environments.
Overview
10
10
years of professional experience
Work History
Patient Access Registrar
Hartford Healthcare
11.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients and scanned identification and insurance cards.
Virtual Assistant
The Healing Healer
03.2021 - 09.2024
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Customer Service Specialist
LAZ Parking
11.2015 - 03.2018
- Greeted and welcomed guests to nurture relationships and grow successful business
- Resolved customer issues and complaints expeditiously to meet customer service quality standards
- Responded promptly to requests for assistance, spills, and customer inquiries
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Handled cash with high accuracy and took care to check bills for fraud
- Resolved customer complaints and maintained a clean and tidy checkout area
- Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash
- Escorted drivers to vehicles and helped load or carry large items
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction
- Collected parking fees and issued parking tickets to generate revenue and enforce regulations
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
High School Diploma -
Bulkeley High School
Hartford, CT06.2010
Skills
- Insurance verification
- Insurance billing
- Electronic health records
- Data entry accuracy
- Attention to detail
- Professionalism
- HIPAA compliance
- Verbal and written communication
- Problem-solving
- Payment processing
- Phone and email etiquette
- Registration and admissions
Languages
- English
- Spanish
Timeline
Patient Access Registrar
Hartford Healthcare
11.2024 - Current
Virtual Assistant
The Healing Healer
03.2021 - 09.2024
Customer Service Specialist
LAZ Parking
11.2015 - 03.2018
High School Diploma -
Bulkeley High School