Christina Woodruff
Charlotte,NC
Summary
Charismatic and energetic host with experience in high-end hospitality environments. Strong background managing reservations, coordinating events, and providing exceptional guest service. Demonstrated ability to create welcoming atmospheres and exceed customer expectations. Positively contributed to team goals by improving efficiency and elevating overall guest satisfaction.
Overview
4
4
years of professional experience
Work History
Host
P.F. Chang's Bistro
Charlotte, NC
10.2024 - Current
- Ensured compliance with health and safety regulations within the restaurant.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Resolved conflicts between customers when necessary.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Notified server after seating parties in section to facilitate prompt service.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Took beverage orders and served drinks during peak meal times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Served as point-of-contact for resolving guest complaints or special requests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Front of House Employee
Showmars
Charlotte, NC
05.2022 - 11.2024
- Explained menu items, took orders and delivered food courses according to instruction.
- Performed opening and closing duties such as counting money, organizing supplies.
- Processed payments on cash register and counted back bills and change to patrons.
- Greeted customers and provided friendly customer service.
- Answered phone inquiries, taking reservations and providing information as needed.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Resolved customer complaints in a professional and courteous manner.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Upheld company standards and values, representing the brand positively.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Took to-go phone orders from guests following outlined procedures.
- Adhered to all health code regulations when handling food items or beverages.
- Managed reservations and seating arrangements efficiently.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Grocery Bagger
Publix
Charlotte
06.2021 - 05.2022
- I would bring orders out to customers cars
- I would clean all the bathrooms and take care of all the trash, when anyone new came in they would have me train them
- Restock the front shelves
- Mop/sweep the entire store
- Made sure customers had a good experience and come back
- Cleaned containers, supplies or work areas using cleaning solutions.
- Collected empty carts and returned each to store to minimize loss and damage to store property.
- Worked closely with front-end team to manage queues and reduce waiting times.
- Followed company guidelines regarding proper sanitation practices in handling food products.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
Education
BBA - Business Administration And Management
Wingate University
Wingate, NC03-2026
Skills
- Telephone reception
- Menu management
- Team player mentality
- Effective time management
- Server support
- Hospitality and accommodation
- Customer engagement
Timeline
Host
P.F. Chang's Bistro
10.2024 - Current
Front of House Employee
Showmars
05.2022 - 11.2024
Grocery Bagger
Publix
06.2021 - 05.2022
BBA - Business Administration And Management
Wingate University