Christina Wright
La Marque,TX
Summary
A highly skilled student seeking a position in the refining/petrochemical industry that will best utilize my education in Process Technology.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Black Bear Diner
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Customer Service Manager
Walmart
03.2014 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Associate of Applied Science - Process Technology
College of The Mainland
Texas City, TX12.2024
Associate of Arts - Business Management
San Jacinto College District
Pasadena, TX05.2021
High School Diploma -
La Marque High School
La Marque, TX05.2016
Skills
- Preventive Maintenance
- Team Training
- Equipment Troubleshooting
- Teamwork and Collaboration
- Problem Identification and Analysis
- Analytical Thinking
- Root Cause Analysis
- Six Sigma
Affiliations
Ptech Club
Timeline
Server Shift Leader
Black Bear Diner
03.2020 - Current
Customer Service Manager
Walmart
03.2014 - 05.2020
Associate of Applied Science - Process Technology
College of The Mainland
Associate of Arts - Business Management
San Jacinto College District
High School Diploma -
La Marque High School