Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

CHRISTINA FERREIRA

CLEARWATER,FL

Summary

Experienced operations manager with 20 years in corporate retail and food service settings. Focused on building rapport and educating teams. My genuine drive for authenticity allows me to excel in cross-functional collaboration. Initially led team of 5-10 employees. Most recently led trainings for 100+ while managing smaller team of 20+ direct reports.

Overview

20
20
years of professional experience

Work History

Server

Marker 39
Safety Harbor, FL
05.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed table reservations and optimized seating arrangements for efficiency.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu items, service standards, and operational procedures.

ADR Sales Specialist

05.2023 - Current
  • Call center sales - data entry, customer service, hitting sales goals while adhering to script
  • REMOTE

Front Manager

Cafe Vino Tinto
Safety Harbor
08.2020 - 05.2023
  • Managed all aspects of store operations, including daily operations, inventory management, cash handling, customer service, and training staff.

Starbuck Multi-Unit Manager

HMS Host
Tampa
02.2019 - 03.2020
  • Oversaw operation of two stores with annual sales of $4+M
  • Helped achieve highest branch-level customer service scores in large airport setting for 2019
  • Assisted Regional Brand Agent with special projects, such as reprogramming POS systems to improve efficiency and usability
  • Hired, trained, and developed team of 20+ employees while promoting culture of efficiency and engagement
  • Worked closely with senior executives to control P&L
  • Tampa Airport

Starbuck Shift Manager

Starbucks Corporation
04.2006 - 04.2017
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained and coached employees, led coffee seminars, and upheld culture of creating memorable customer experiences.

Education

Bachelor of Arts - Psychology

University of South Florida
01.2010

Skills

  • Customer Service
  • Training
  • Operations Management
  • Conflict Resolution
  • Time-Management
  • Organization
  • Adaptability
  • Active Listening
  • Empathy
  • Team Building

Interests

Reading, Nature, Self-Improvement

Timeline

Server

Marker 39
05.2024 - Current

ADR Sales Specialist

05.2023 - Current

Front Manager

Cafe Vino Tinto
08.2020 - 05.2023

Starbuck Multi-Unit Manager

HMS Host
02.2019 - 03.2020

Starbuck Shift Manager

Starbucks Corporation
04.2006 - 04.2017

Bachelor of Arts - Psychology

University of South Florida