Christina "Nikki" Ellingson
Highlands Ranch,CO
Summary
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Centennial Pediatrics
Centennial, CO
04.2023 - Current
- Managed patient check-in and check-out processes efficiently.
- Coordinated appointment scheduling to optimize daily operations.
- Assisted with patient inquiries, providing accurate information and support.
- Maintained organized filing systems for patient records and documentation.
- Ensured a welcoming environment through effective communication and professionalism.
- Supported front desk operations by handling phone calls and messages promptly.
- Collaborated with medical staff to streamline office workflows and enhance patient care.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Office Manager (Remote)
Advanced Designs/ACDC LLC
Highlands Ranch, CO
11.2019 - 01.2023
- Developed and implemented administrative procedures, enhancing operational efficiency.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed multiple priorities and deadlines in a fast-paced environment
- Maintained organization across systems, schedules, and communications
Real Estate Agent Assistant
Broad Horizon Homes
Lone Tree, CO
01.2021 - 12.2022
- Coordinated property showings and client meetings to enhance customer engagement.
- Managed listing documentation, ensuring accuracy and compliance with regulations.
- Assisted in market research to identify emerging trends and competitive properties.
- Streamlined communication between agents and clients for improved service delivery.
Insurance Producer
State Farm
Littleton, CO
03.2017 - 04.2019
- Developed tailored insurance solutions for clients, enhancing customer satisfaction and retention.
- Conducted comprehensive risk assessments to identify coverage gaps and optimize policy recommendations.
- Built and maintained strong client relationships through effective communication and personalized service.
- Collaborated with underwriting teams to ensure accurate policy issuance and compliance with regulations.
Call Center Supervisor
Sprint
Englewood Co
03.2006 - 04.2016
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored team members on call handling techniques and system navigation.
- Implemented performance tracking metrics to identify areas for improvement in service delivery.
- Facilitated regular team meetings to discuss challenges, share best practices, and enhance morale.
- Analyzed call center data to optimize scheduling and resource allocation for peak times.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
Education
Real Estate Licencse
Rocky Mountain Real Estate School LLC
Highlands Ranch, CO05-2021
Salesmanship/Interpersonal Skills/Leadership
Dale Carnegie
Online2016
High School Diploma -
Skyview High School
Nampa2002
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Work prioritization
- Skilled in [software]
- Multi-line telephone systems
- Conflict management
- Office management
- Technical support
Timeline
Front Desk Receptionist
Centennial Pediatrics
04.2023 - Current
Real Estate Agent Assistant
Broad Horizon Homes
01.2021 - 12.2022
Office Manager (Remote)
Advanced Designs/ACDC LLC
11.2019 - 01.2023
Insurance Producer
State Farm
03.2017 - 04.2019
Call Center Supervisor
Sprint
03.2006 - 04.2016
Real Estate Licencse
Rocky Mountain Real Estate School LLC
Salesmanship/Interpersonal Skills/Leadership
Dale Carnegie
High School Diploma -
Skyview High School