Christine Atwater
Davenport
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Manager
Victoria’s Secret
East Moline, IL
2017.04 - 2024.12
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
- Boosted customer satisfaction by providing service and addressing inquiries promptly.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Led team to ensure exceptional customer service standards.
- Managed inventory levels and product displays for optimal sales.
Receptionist
MercyOne
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Front Desk
The Element
- Completed day-to-day duties accurately and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Childcare Assistant
New Generations
- Supervised free play and other activities to keep children safe.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
Education
United Township Highschool
East Moline, ILSkills
Sorting and labeling
Customer and client relations
Customer/Client relations
Telephone skills
Documentation and reporting
Organization skills
Travel planning
Database administration
Security awareness
Performance improvement
Timeline
Manager
Victoria’s Secret
2017.04 - 2024.12
Receptionist
MercyOne
Front Desk
The Element
Childcare Assistant
New Generations
United Township Highschool