Christine Balicky
Asheville,NC
Summary
Dynamic healthcare leader with 20+ years of progressive experience in account management, payer relations, and team leadership within managed care and pharmacy benefit environments. Recognized for driving strategic initiatives, building high-performing teams, and cultivating executive-level partnerships to achieve organizational goals. Expertise in negotiation, contracting strategies, and implementing innovative solutions that enhance market access and operational efficiency. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and delivering measurable outcomes in evolving healthcare landscapes.
Overview
21
21
years of professional experience
Work History
Manager, Account Executive
CVS Health
01.2021 - Current
- Direct a team of 15 Account Managers, delivering sustained 25% year-over-year performance gains through leadership and talent development initiatives.
- Implemented process improvements that reduced operational inefficiencies by 15%, leveraging automation and advanced technology tools.
- Increased employee engagement scores by 20% by creating a high-performing remote work culture.
- Resolved complex client escalations, maintaining a 98% client retention rate across strategic accounts.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational goals and objectives.
- Partnered with sales teams to develop and execute strategic initiatives that accelerated revenue growth across multiple markets.
Senior Account Executive
CVS Health
01.2016 - 01.2021
- Managed a portfolio of $50M+ in annual revenue, consistently exceeding retention and growth targets.
- Successfully led the implementation of 5 new Aetna Medicaid and Medicare Part D carriers, driving a 30% expansion in market reach.
- Delivered quarterly executive reviews that influenced strategic decisions, contributing to 10% growth in book of business.
- Mentored 15+ team members, reducing onboarding time by 40% and improving team productivity.
Account Executive
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2013 - 01.2016
- Directed $20M+ portfolio of payer accounts, achieving a 100% contract renewal rate for top-tier clients through strategic relationship management and value-driven negotiations.
- Accelerated customer onboarding for 20+ accounts, reducing implementation timelines by 30% and improving time-to-value.
- Delivered executive business reviews, uncovering $2M in upsell opportunities and driving incremental revenue growth.
- Developed and executed strategic account plans to strengthen client partnerships, enhance satisfaction, and maximize retention.
- Cultivated C-suite relationships to influence decision-making and align solutions with client business objectives, fueling long-term growth.
- Represented organization as NCPDP Conference Ambassador, forging strategic partnerships and expanding market presence.
Account Analyst
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2012 - 01.2013
- Analyzed account data to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to enhance client satisfaction and operational efficiency.
- Developed and maintained comprehensive reports using advanced analytics tools.
- Analyzed payment trends and implemented strategies that improved pay rates by 12%.
Senior Enrollment Specialist
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2007 - 01.2012
- Coordinated enrollment for 100+ large chain implementations, ensuring 100% compliance with payer requirements.
- Authored procedural documentation
- Facilitated enrollment processes for healthcare providers and patients, ensuring compliance with industry regulations.
Customer Support Representative II
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2005 - 01.2007
- Resolved 95% of helpdesk inquiries within SLA, contributing to top-tier customer satisfaction scores.
- Collaborated with cross-functional teams to enhance service delivery and improve client satisfaction.
- Resolved customer inquiries through multiple communication channels, ensuring prompt issue resolution.
Education
Johnson & Wales University
Charlotte, NC01.2008
Skills
- MS Suite, Google Suite, Salesforce, Teams/SharePoint, iOS Devices
- Solution-Oriented
- Strong Communication
- Highly Organized
- Full Completion of Tasks
- Detail-Mindedness
- Sales strategy
- Team leadership
- Client retention
Awards
Outstanding Performance – 2020
Team Collaboration – 2018
Outstanding Performance – 2018
President’s Club – 2016
Timeline
Manager, Account Executive
CVS Health
01.2021 - Current
Senior Account Executive
CVS Health
01.2016 - 01.2021
Account Executive
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2013 - 01.2016
Account Analyst
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2012 - 01.2013
Senior Enrollment Specialist
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2007 - 01.2012
Customer Support Representative II
Change Healthcare / Emdeon / eRxNetwork / Allwin Data
01.2005 - 01.2007
Johnson & Wales University