Christine Bussey
Reynoldsburg,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
911 Emergency Dispatcher
City of Columbus
Columbus, Ohio
10.2023 - Current
- Responded promptly to emergency calls from the public.
- Operated communication systems to relay information to first responders.
- Prioritized emergency situations based on urgency and severity.
- Provided clear instructions to callers during critical situations.
- Monitored radio communications for updates and additional support needs.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Executive Administrative Assistant
JPMorgan Chase
Columbus, Ohio
03.2020 - 07.2023
- Managed communications between departments and external stakeholders
- Streamlined office processes to enhance operational efficiency.
- Maintained confidential files and records with attention to detail.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Complaint Resolution: Investigate and resolve complex, escalated complaints from Chase Home Lending customers.
- Communication: Maintain high-quality verbal and written communication with customers and internal stakeholders to explain resolutions.
- Customer Experience: Act as a dedicated point of contact, focusing on resolving issues while demonstrating a "customer-obsessed" mentality.
- Collaboration: Partner with various teams within Home Lending (Sales, Underwriting, Operations) to address root causes of complaints.
- Risk Mitigation: Ensure compliance with all regulations and internal policies during the resolution process.
Team Leader
McGraw-Hill Higher Education
Columbus, OH
05.2015 - 02.2020
- Led team in curriculum development and instructional design projects.
- Coordinated training sessions for faculty on educational technologies.
- Facilitated communication between departments to enhance collaboration.
- Mentored new team members in best practices and procedures.
- Implemented feedback mechanisms for continuous improvement of materials.
- Managed resource allocation for various educational initiatives.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed client requirements to design tailored Oracle solutions.
- Configured Oracle applications to improve system performance and usability.
- Developed documentation for system processes and user manuals.
- Troubleshot technical issues to ensure smooth operation of Oracle systems.
- Configured Salesforce applications to enhance business processes and workflows.
Education
Master of Public Administration - Business Administration
Franklin University
Columbus, OH 03.2019 - 03.2022
Skills
- Communication skills
- Emergency response
- Crisis management
- Team collaboration
- Data analysis
- Project management
- Customer service
- Office administration
- Information gathering
- Memory retention
Accomplishments
- Community Engagement Award
- Ohio Commission on Minority Health Grant Management Training
- 5 year experience with grant work through local nonprofit as 1st and 3rd Vice President
Timeline
911 Emergency Dispatcher
City of Columbus
10.2023 - Current
Executive Administrative Assistant
JPMorgan Chase
03.2020 - 07.2023
Master of Public Administration - Business Administration
Franklin University
03.2019 - 03.2022
Team Leader
McGraw-Hill Higher Education
05.2015 - 02.2020