Amber Allen
Tuttle,OK
Summary
Emergency communications professional with robust background in handling crisis situations and coordinating emergency responses. Known for reliability and adaptability in fast-paced environments. Excels in teamwork and maintaining calm under pressure, with strong skills in multitasking and problem-solving.
Overview
1
1
Certification
8
8
years of professional experience
Work History
911 Emergency Dispatcher
Union City Police Department
Union City, OK
08.2025 - Current
- Managed high-volume emergency calls, prioritizing incidents based on urgency and resources available.
- Provided clear, concise information to first responders, ensuring effective communication during critical situations.
- Utilized computer-aided dispatch systems to track and coordinate responses for law enforcement and emergency services.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Questioned callers to determine the nature of problems and locations to direct the type of response needed.
Store Manager/Loan Officer
The Breit Company
Oklahoma City, OK
06.2023 - 07.2025
- Handled collection and bankruptcy accounts at any account status
- Performed skip tracing to identify and reach debtors
- Managed cash handling duties to ensure secure financial transactions
- Handled and filled out legal documents
- Managed finance-related tasks to support financial operations
- Handled payments
- Efficiently processed loan applications, ensuring accuracy and completeness of all required documentation
- Reviewed credit reports, income verification documents, and other financial information to determine borrower eligibility
- Responded to high volume of incoming calls and emails, delivering timely updates on loan application statuses to enhance customer experience
Receptionist
Kg realty
Mustang, OK
05.2018 - 12.2024
- Coordinated appointment scheduling, optimizing time management for office staff and clients.
- Managed front desk operations, ensuring smooth visitor check-ins and handling inquiries effectively.
- Developed positive relationships with clients, enhancing customer satisfaction and loyalty.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Front End Employee
Johnnie's Charcoal Broiler
Yukon, OK
04.2021 - 10.2023
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies.
- Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
- Collaborated with crew members during busy periods by busily assisting with bussing tables, refilling drinks, and running food orders
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
Retail Sales Manager
Cato Fashions
Mustang, OK
08.2022 - 06.2023
- Dressed mannequins to showcase clothing styles effectively
- Assisted customers in selecting clothing items and accessories, fostering a personalized shopping experience
- Cultivated strong customer relationships, leading to increased repeat business and positive referrals
- Organized and maintained store layout to create an inviting shopping environment
Online Grocery Pickup (OGP)
Walmart
Mustang, OK
01.2020 - 02.2022
- Maintained accurate inventory records through regular stock counts and reconciliation of discrepancies to support inventory management
- Coordinated with vendors on returns or exchanges of damaged or incorrect merchandise to ensure customer satisfaction
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
- Trained new employees on order picking procedures and safety guidelines to enhance team readiness and compliance
Daycare Childcare Provider
Little Broncos Kids Club
Mustang, OK
06.2018 - 08.2021
- Ensured a clean and safe environment for children by routinely sanitizing surfaces and organizing supplies, organized, and stocked, as well as sanitized surfaces and toys each [Timeframe].
- Created a fun and safe learning environment for a group of children with a variety of learning styles.
- Taught social, communicative, and problem-solving skills to children individually and in groups..
- Collaborated in staff meetings to strategize curriculum planning and share best practices, contributing to overall program improvement.
- Participated in staff meetings to discuss curriculum planning strategies and share best practices with colleagues
Hostess/Server
Prairie Kitchen
Ardmore, OK
06.2018 - 08.2018
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Communicated with kitchen staff to coordinate food orders and guest preferences promptly.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
Education
Emergency Medical Science ( EMT ) - Emergency Medicine
Oklahoma City Community College
Oklahoma City, OK12.2025
High School Diploma -
Epic Charter School
Oklahoma05.2020
Skills
- Emergency Response
- Crisis Management
- Communication skills
- Customer service
- Conflict Resolution
- Organizational Skills
- Computer proficiency
- Sales
- Finance
- Marketing
- Filing
Certification
- Markdown certified
- September 2022 to Present
- I am certified to do item markdowns
- ServSafe Alcohol
- CPR Certification
- First Aid Certification
Additional Information
Authorized to work in the US for any employer
Timeline
911 Emergency Dispatcher
Union City Police Department
08.2025 - Current
Store Manager/Loan Officer
The Breit Company
06.2023 - 07.2025
Retail Sales Manager
Cato Fashions
08.2022 - 06.2023
Front End Employee
Johnnie's Charcoal Broiler
04.2021 - 10.2023
Online Grocery Pickup (OGP)
Walmart
01.2020 - 02.2022
Daycare Childcare Provider
Little Broncos Kids Club
06.2018 - 08.2021
Hostess/Server
Prairie Kitchen
06.2018 - 08.2018
Receptionist
Kg realty
05.2018 - 12.2024
Emergency Medical Science ( EMT ) - Emergency Medicine
Oklahoma City Community College
High School Diploma -
Epic Charter School