CHRISTINE CALDERON

• Manage daily pharmacy workflow and support accurate, timely prescription processing and preparation in a high-volume pharmacy environment.
• Processed third-party insurance claims, resolved rejected claims, and addressed coverage and refill issues to ensure seamless prescription fulfillment.
• Process third-party insurance claims and troubleshoot rejected claims, coverage issues, refill problems, and other prescription-related concerns.
• Prioritize workload and coordinate daily tasks to help prescriptions move efficiently through the filling process.
• Trained and supported pharmacy technicians and staff, fostering a knowledgeable team to enhance service quality and operational efficiency.
• Prioritized workload and coordinated daily tasks to optimize prescription filling process and reduce wait times for patients.
• Work closely with pharmacists and pharmacy staff to maintain accuracy, efficiency, quality, medication safety, and patient-focused service.
• Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.

• Interpreted medical terminology accurately to ensure comprehension of treatment plans and procedures.
• Facilitated clear communication between medical staff and patients across diverse language backgrounds.
• Assisted in navigating healthcare systems, improving patient access to necessary services.
• Monitored compliance with confidentiality protocols and maintained ethical practices in high-stakes medical environments.
• Managed patient scheduling and maintained accurate medical records for optimal workflow.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

College Coursework in Progress