Experienced restaurant manager with over 30 years of experience in restaurant business. Excellent reputation for resolving problems and improving customer satisfaction.
Hi, I’m
Christine Chiu
Houston,Texas
Summary
Work History
SUSHI KINGHouston, Texas
Restaurant Owner
01.2005 - 08.2022
Job overview
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 25 employees.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
KANEYAMA JAPANESE RESTAURANTHouston, Texas
Restaurant Owner
11.1994 - 10.2009
Job overview
- Managed payroll, daily deposits and cost controls.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 23 employees.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
EXP Realty, LLCHouston, Texas
Real Estate Agent
10.2010 - Current
Job overview
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Presented purchase offers to sellers for consideration.
- Represented buyers and sellers of developed and undeveloped properties.
Education
UT TylerTyler, TX
Master of Science from Computer Science
05.1992
University Overview
National Chengchi UniversityTaipei, Taiwan
Bachelor of Science from Economics
06.1987
University Overview
Skills
- Investigating Complaints
- Health Code Compliance
- Money Handling
- Labor and Overhead Cost Estimation
- Staff Scheduling
- Front of House Management
- Menu Pricing and Writing
- Restaurant Operation
- Billing and Payment Processing
- Employee Performance Evaluations
- Supply Ordering and Management
- Standard Operating Procedures Maintenance
- Guest Satisfaction
- Accounts Payable and Accounts Receivable
- Payroll Administration
- POS Terminal Operations
- Expense Tracking
- Intuit QuickBooks
- Managing Reservations and Large Parties
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Agent
EXP Realty, LLC
10.2010 - Current
Restaurant Owner
SUSHI KING
01.2005 - 08.2022
Restaurant Owner
KANEYAMA JAPANESE RESTAURANT
11.1994 - 10.2009
UT Tyler
Master of Science from Computer Science
National Chengchi University
Bachelor of Science from Economics