Christine Chulu
Dallas,Texas
Summary
Dynamic and results-oriented professional with a proven track record at Coca Cola Beverages Zambia, adept in complaint resolution and key stakeholder relationship building. Excelled in enhancing customer satisfaction and exceeding sales goals through expert account management and personalized service. Skilled in administrative support and adept at fostering client relationships, significantly improving product knowledge and service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Coca Cola Beverages Zambia
Lasara, Zambia
12.2022 - 08.2023
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Account Developer-Sales and Marketing
DBK Management consultant Ltd
Lusaka, Zambia
02.2020 - 12.2022
- Exceeded personal sales goals for total revenues and new accounts.
- Reset store displays for special events and seasonal merchandise changes.
- Identified prospective customers by using business directories and following leads from existing clients.
- Assisted customers with activating and configuring new products and services.
- Operated register, handled cash and processed credit card transactions.
- Listened to customer needs to identify and recommend best products and services.
- Conducted market research and analyzed competitor accounts to identify areas of improvement.
- Provided customer service support, including responding to inquiries and resolving complaints.
Education
High School Diploma -
Kabulonga Girls Secondary School
Lusaka11-2018
Business Administration
National Institute of Public Administration
LusakaSkills
- Scheduling
- Account updating
- Complaint resolution
- Administrative support
- Report transcription
- Key stakeholder relationship building
Accomplishments
- Received an award as the best sales and Marketing personnel of the year
Timeline
Customer Service Representative
Coca Cola Beverages Zambia
12.2022 - 08.2023
Account Developer-Sales and Marketing
DBK Management consultant Ltd
02.2020 - 12.2022
High School Diploma -
Kabulonga Girls Secondary School
Business Administration
National Institute of Public Administration
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